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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 14 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 7 months ago.

Assisted by: Osama Mersal.

Author Posts
November 14, 2023 at 12:40 pm

jeffC-16

Hi, I have issue with my Woocommerce product display for top rated products or best seller in the translated language

November 14, 2023 at 1:56 pm
November 14, 2023 at 3:17 pm #14799719

jeffC-16

Hi,

If it helps, i realised that this only happens when you leave a review in English (default language) and it wouldn't be picked up by the translated language. The other way around, if I leave the review in the translated language, it will be picked up by both the language. Thanks

November 15, 2023 at 9:30 am #14806113

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Please login to this sandbox site and try to replicate the issue. (hidden link)

I've installed your theme with some test products, so you can replicate it by creating the test page with the same Elementor widget.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

November 15, 2023 at 1:04 pm #14808655

jeffC-16

Hi,

I am not able to provide review on the shop page in the staging site that you've provided. Is there anything you can do about that? Thanks.

November 15, 2023 at 1:21 pm #14808885

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please edit the product, scroll down, and add comments/reviews. (hidden link)

Best regards,
Osama

November 18, 2023 at 5:31 am #14867159

jeffC-16

Hi there,

The review box dissapeared when I want to leave comment in Chinese language, because that is where the problem come from, whenever review are left in the translated language page. Thanks.

November 19, 2023 at 7:23 am #14869619

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your update. The review box doesn't appear in both languages. Please check this English product. (hidden link)

I'm not familiar with the The7 theme settings, so please check it and add the review box to the default language.

Best regards,
Osama

November 19, 2023 at 7:31 am #14869627

jeffC-16

Hi Osama,

As I mentioned in my reply earlier, this issue is only happening when the review if left in the translated language. Leaving review in the English language in the staging site as you've suggested wont be able to replicate the issue. Thanks.

November 19, 2023 at 7:43 am #14869635

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please check this product and its reviews in both languages. (hidden link)

Best regards,
Osama

November 19, 2023 at 8:55 am #14869835

jeffC-16

Hi Osama,

Please see the link below for the replicated issue. As seen, the review made in English page is not appearing as rated product in the Chinese display page and vice versa, the review made in Chinese page is not appearing as rated product in English display.

For your information (if this helps), earlier when I forget to duplicate the product, in that case then no matter where the review is made, they are made to both English and Chinese version and in that case, it will show up well for both language.

Thanks.

hidden link

November 19, 2023 at 9:18 am #14869847

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for replicating the issue. I think it is expected to see the top rated products according to language. The Elementor widget retrieves the products from the language you are visiting.

You can see the products in both languages before translating them because, in WPML-> Settings-> Post Types section, the products are set to "Translatable - use translation if available or fallback to default language", which means the default language product will appear in all languages until it's translated.

If you set the products to "Translatable - only show translated items", you won't see the default language products on the Chinese page if it's not translated.

Best regards,
Osama

2023-11-19_11-16-01.jpg
November 19, 2023 at 11:25 am #14870213

jeffC-16

Hi Osama,

In that case, is there anything I can do to let it appear the reviewed product no matter which language the review is being left? Thanks.

November 19, 2023 at 11:32 am #14870225

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

You would see all the reviews on the product single page no matter the language visited. (Kindly check the attached screenshot)

However, using the Elementor widget will show only the visited language products. In order to change that, I think you might need custom coding to edit the Elementor widget code to retrieve the products from all languages.

Best regards,
Osama

2023-11-19_13-28-57.jpg
November 20, 2023 at 9:22 am #14874353

jeffC-16

Hi Osama,

But how come in the English version, it does read all of the rated product no matter which language the review are being left at?
Thanks.

The topic ‘[Closed] Issue with my Woocommerce product display for top rated products’ is closed to new replies.