This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with translations being automatically assigned to a removed translator and getting stuck in the translation queue in WPML. Despite attempts to reset the translation method and clear pending jobs, the system does not allow changes, and the user's account is no longer listed under translators.
Solution:
1. Navigate to WPML → Translation Management → Jobs.
2. Cancel the translation job for the About page.
3. Temporarily disable the amazon-s3-and-cloudfront-pro plugin.
4. Make a small change to the original product and save it.
5. Then, go to the WPML Translation Editor to complete the translation.
If these steps do not resolve the issue, it might be due to the problem being outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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This topic contains 14 replies, has 1 voice.
Last updated by 4 months, 1 week ago.
Assisted by: Andrey.
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