I am writing to seek assistance with a problem I am experiencing after installing the WPML plugin for translating my WordPress and WooCommerce site into multiple languages.
The issue at hand is that when I switch to the secondary language, the product categories and attributes are not showing up as expected. Despite having translated all the product categories and attributes into the secondary language, they remain empty on the frontend.
Could you please provide me with any further steps or insights to identify and rectify the problem? I value your expertise and look forward to your prompt response.
Additionally, I would like to bring to your attention that the product categories are displaying correctly in the English version of the website. However, when I switch to the Arabic language (the secondary language), the product categories appear empty with the message "No products were found matching your selection.
Apparently looks like you've translated the categories and this should work fine though.
However, at this point I'm not sure about the actual cause but have a suspect about the theme in use. This isn't on our compatibility list (https://wpml.org/theme/).
So before moving forward, I'll request to try the followings please:
IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.
- Switch to a standard WP theme like 2021 or 2023 and check for the issue.
- If it is still there, deactivate all plugins except WPML and WooCommerce and check for the issue.
- Activate each plugin one-by-one, if you see it working in previous step, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
Thank you for the reference, I understand that theme and plugins may refer to that feature. I was only checking on my end that if they are officially compatible with WPML.
Anyways, by checking your site's shop by category at hidden link and hidden link I can see categories listed and translated.
Although there might be difference in number of products and attributes (or variations) due to:
- number of translated products, make sure all products are translated.
- number of products in a certain category and translations, for example if a product hasn't been translated, you 'll see different count for that category in English and Arabic (even category itself has been translated).
- same goes with attributes or variations.
Can you please explain in detail with some screenshots or a screen recording? So I can understand what exactly is the problem.
On the other hand, have you tried the suggestions I mentioned in my previous message? That is to identify if the problem is really with WPML or if there's a conflict. So I can help you accordingly.
Please be informed that during my testing of the scenario, I discovered that the product categories started to display the products correctly. To achieve this, I manually duplicated the translation for multiple products to ensure their appearance in the secondary language category.
However, I am concerned about the necessity of duplicating all the products manually. Ideally, the setup should allow for an automated process where translations of products can be synchronized or duplicated across languages to avoid such laborious manual duplication.
Moreover, I have configured the plugin settings to display the default language when there is no translation available for the secondary language. Since the content between the default language and the secondary language is mostly similar, it is expected that the plugin would handle this situation smoothly and display the default language content when translations are missing.
Additionally, is there a way to translate product strings from English to Arabic automatically? I have multiple product names in English that contain the same word. I desire this word to be automatically translated to Arabic without the need to manually translate each product. Therefore, when the word exists, it should be automatically translated to the Arabic word I specified beforehand.
