abhT
Can you give me a deadline to fix this issue???
Kor
WPML Supporter since 08/2022
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
Thank you for your response. It appears that you missed my earlier reply. Our second-tier support team is requesting that we replicate the issue on our sandbox site at hidden link . However, the theme will not function properly without activating it. Could you please activate the theme using a valid license key so that we can proceed with further investigation for you?
abhT
I did activate it, but once you're done, please make sure to deactivate the license.
Kor
WPML Supporter since 08/2022
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
Thanks for your reply. I'm still working on this and will return to you as quickly as possible.
Kor
WPML Supporter since 08/2022
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
Thank you for your response.
Our second-tier support team reviewed the issue and found it might be related to an earlier problem described here: https://wpml.org/errata/wpresidence-search-does-not-return-correct-results/ , which has since been resolved.
We have reached out to the theme author and will continue to investigate. We’ll update you as soon as possible.
Kor
WPML Supporter since 08/2022
Languages:
English (English )
Timezone:
Asia/Singapore (GMT+08:00)
Thanks for your patience.
We have a workaround for this and please refer to this errata https://wpml.org/errata/wpresidence-no-results-found-in-advanced-search/