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[Resolved] Issue with Translating Products via WPML Translation Editor

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the WPML Translation Editor where clicking on a phrase to translate exits the page and displays a blank screen, this might be due to a cache problem.
Solution:
We recommend trying to open your site in an incognito tab to see if the issue persists. This approach helped confirm that the problem was related to the cache, as the Translation Editor functioned correctly in incognito mode.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 1 year, 3 months ago.

Assisted by: Osama Mersal.

Author Posts
January 15, 2025 at 5:47 am #16595506

seyedM

Background of the issue:
I am trying to translate my products on my site hidden link using the WPML Translation Editor. Previously, I could translate by clicking on the '+' icon, selecting phrases, modifying them, and confirming the translation by ticking boxes and clicking 'Complete'.

Symptoms:
When I click on a phrase to translate (on products), it exits the translation page, displays a blank screen, and there is no option to confirm or modify the translation.

Questions:
Why does the WPML Translation Editor exit and display a blank screen when I try to translate a phrase?
How can I restore the functionality to confirm or modify translations in the WPML Translation Editor?
January 15, 2025 at 6:49 am #16595625

Osama Mersal

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Would you please share a screen-recorded video while reproducing the issue to help me understand it better?

Best regards,
Osama
January 16, 2025 at 5:59 am #16599729

seyedM

hidden link

I record a video. As I said, when I want to translate a product and click on a plus sign, I can't edit any phrases. When I click on a phrase it brings a blank page. So it's not editable like before.
January 16, 2025 at 8:12 am #16600089

Osama Mersal

Hi,

Thanks for the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
January 20, 2025 at 11:14 am #16612776

Osama Mersal

Hi,

Thanks for the access details. I tried to reproduce the issue, but the editor worked correctly. Kindly check this hidden link.

Please let me know if I missed any steps while reproducing the issue.

Best regards,
Osama
January 20, 2025 at 12:44 pm #16613460

seyedM

Thanks Osama,

I got the point, the issue is related to the cache. When I open the incognito tab, I see it works fine.

Thanks so much
January 20, 2025 at 1:18 pm #16613604

Osama Mersal

Hi,

It's great to hear that the issue has been fixed. 🙂 Please don't hesitate to open a new ticket if you encounter any other issues. We are always happy to help.

Have a great day!

Best regards,
Osama