[Resolved] Jetpopup dont open translated

Hi Raul,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Can you please share some screenshots of the translation popup in the admin area? And let me know where I can see it in the frontend.

After checking the debug information, I suggest you can try:

1. Increase WP memory limit: The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:


define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

2. Update JetPopup to the new version 2.0.1.

I see you've created another ticket about translating JetPopup (https://wpml.org/forums/topic/translate-jetpack-popup/), does the solution that my colleague provided still works on your site?

Look forward to your reply.
Thanks

Hi,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

Hi,

The FTP account is not correct. Can you please recheck this?
Also, please resolve the error on your site while I'm trying to login to the admin area.

Look forward to your reply.
Thanks

Hi,

It is a complicated case, let me explain it first. The list of portfolio posts on the page hidden link is created by the widget "Listing Grid" and displays the listing "Portfolio" from JetEngine > Listings. When clicking on the listing image and content, the popup will appear. So I translate the field format "Localização" with two parts:

1. Translate popup and the field format by using the custom XML configuration code to register the widget Dynamic Field for translation.

<widget name="jet-listing-dynamic-field">
  <fields>
    <field type="Jet dynamic field format" editor_type="LINE">dynamic_field_format</field>
		<field type="JetPopUp" editor_type="LINE">jet_attached_popup</field>
  </fields>
</widget>

2. Translate the listing "Portfolio" in JetEngine > Listings and the attached popup field by using the custom XML configuration code to register the widget Dynamic Image for translation.

<widget name="jet-listing-dynamic-image">
  <fields>
    <field type="JetPopUp" editor_type="LINE">jet_attached_popup</field>
  </fields>
</widget>

(You can see all XML configuration code in WPML > Settings > Custom XML Configuration tab)

2.1. Add the PHP code below to the file functions.php in the theme/child theme folder to translate the numeric value in Advanced Translation Editor (ATE), which is the popup post ID.

/**
 * Allow translating numbers - wpmlsupp_7499
 */
function wpmlsupp_7499_allow_translating_numbers( $is_translatable, $job_translate ) {
    $data = $job_translate['field_data'];
  
    if ( 'base64' === $job_translate['field_format'] ) {
        $data = base64_decode( $data );
    }
  
    if ( is_numeric( $data ) ) {
        return true;
    }
  
    return $is_translatable;
}
add_filter( 'wpml_tm_job_field_is_translatable', 'wpmlsupp_7499_allow_translating_numbers', 10, 2 );

2.2 In ATE, search for the popup ID and add the translated popup ID, please check this screenshot hidden link

Now you can see the translation field format display correctly in the frontend, screenshot hidden link

Refer documentation https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/

Look forward to your reply.
Thanks