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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate certain strings in the header and footer of their multilingual website using Jupiter X and WPML. Despite adding translations in WPML → Translation Management, the changes were not reflecting on the front-end.
Solution:
We recommended checking for unrendered strings and admin text strings. Here are the steps we suggested:
1. Enable the 'Look for strings while pages are rendered' option in WPML > String Translation, visit the page on the front-end, and then search for the string again in WPML.
2. If the strings are not found in WPML > String Translation, they might be categorized as admin text strings. These can be added to WPML > String Translation by checking the box on the left of the strings and translating them.
3. For direct editing of the footer template in English, access the specific footer post in Elementor.
4. If issues persist, especially with Elementor, disable all plugins except WPML and Elementor to identify any conflicts.
5. Visit Elementor's debugging guide and safe mode troubleshooting for further assistance.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 15 replies, has 2 voices.

Last updated by Mihai Apetrei 9 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author Posts
October 9, 2024 at 1:26 pm #16270584

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there and welcome back.

I am happy to hear that you were able to resolve the issue mentioned initially in the ticket.

Also, regarding the new issue that you mentioned in the last reply, please note that, per our Support Policy, we can handle only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.

So can you please mark this ticket as resolved and open a new ticket for any new issue that you encounter (one ticket per issue) so that we can properly focus and tackle each of them?

Thank you very much for your understanding and cooperation.

Mihai