Home›Support›English Support›[Resolved] Landing page translations lost when editing a page with the Flatsome UX
[Resolved] Landing page translations lost when editing a page with the Flatsome UX
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was editing a picture on the landing page of their multilingual website, and all language versions copied the English one, overwriting the previous translations. Solution: 1. We recommended that the client update their WPML plugin to the latest version (4.6.10) and all add-ons to ensure they have the latest bug fixes and improvements. Instructions for updating can be found at http://wpml.org/faq/install-wpml/. 2. We advised the client to back up their database before proceeding with any updates. 3. If the issue persisted after the update, we suggested restoring the website to the version before the translation was overwritten. 4. We provided a code snippet to add to the wp-config.php file to prevent automatic updates of translations, when using Flatsome UX and WordPress editor:
If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us at the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Can you please send me screenshots of the issue and explain how you were editing the picture? Did you lose the translation when navigating to the WPML advanced translation editor?
Please update your WPML plugin to the latest version 4.6.10 and add-ons to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
Please remember to back up your database before you proceed.
Let me know if the issue persists after an update has been done.
I don’t have any WPML update available on my Plugin dashboard. (Screen)
I was editing in the UX builder an image of a category, and after that when navigating to other language to continue (Happens with the French), I saw that all languages were the English content, even for the French after the cache cleared .
On the screens the tagline is in English everywhere, but all the page content was translated.
Thank you for your feedback. Were you editing the secondary languages in the UX builder, too? Did you translate the pages using the WPML translation editor?
I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Thank you for being so patient. I have noticed that you are currently using the native WordPress editor. To address the issue you reported, please follow the steps below:
1. Restore your website to the version before the translation was overwritten.
2. Add the following constant to your wp-config.php file and save it:
