language switcher not opening on hover

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This topic contains 12 replies, has 2 voices.

Last updated by Marsel Nikolli 1 year, 8 months ago.

Assisted by: Marsel Nikolli.

Author	Posts
October 3, 2023 at 12:10 am #14501085
jose-miguelP	Hi, I have attached my language switcher settings, here is the URL of my site : v2.huellandina.com. as you can see the main navigation bar of the site shows switcher and it doesn't open or show anything on hover also on mobile, it just redirect to same page on clicking. Thanks
October 3, 2023 at 12:09 pm #14504375
Marsel Nikolli	Hi there, Thank you for contacting WMPL Support. I could see on your website that when you scroll down the page (on the desktop version), on the main menu a language switcher dropdown menu shows up, apart from the menu item that has been there since the website is loaded. *see attached image Can you tell me how are you adding that language switcher to the menu and how are you adding the other one? Is that the default WPML language switcher or custom code? Looking forward to your reply, Marsel
October 3, 2023 at 5:30 pm #14507959
jose-miguelP	it is the default WPML language switcher I have highlighted it with yellow in the attached image
October 3, 2023 at 5:31 pm #14507975
jose-miguelP	here is the image
October 4, 2023 at 6:56 am #14509981
Marsel Nikolli	Hi, In order to proceed further can you please: 1 ) share WPML support debug information from your website To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. Once on the “debug information” page, select the entire content of the text box and copy it. Now go back to our support forum ticket, find the debug information box, and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2 ) I suggest to test if the issue happens on a staging site with a minimal setup: set a default WP theme enable WPML plugins all the other plugins should be disabled. In case you test in your live site: Make a backup of your site in order to prevent any data loss. *Also, I suggest you check if WPML plugins are updated, or if any other plugin needs to be updated on your website. Looking forward to your reply, Marsel
October 7, 2023 at 6:34 pm #14533247
jose-miguelP	Hi, I checked it's not working
October 9, 2023 at 6:55 am #14536093
Marsel Nikolli	Hi, Sorry for the late replay due to the weekend time. 1 ) Please share WPML support debug information from your website To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. Once on the “debug information” page, select the entire content of the text box and copy it. Now go back to our support forum ticket, find the debug information box, and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2 ) We will need to check it on a testing site, can you please try to reproduce the issue on this test site: hidden link Looking forward to your reply, Marsel
October 9, 2023 at 11:13 am #14538681
jose-miguelP	Here is the debug information:
October 9, 2023 at 11:15 am #14538685
jose-miguelP	I would like to give you admin access so that you can take a look
October 9, 2023 at 1:39 pm #14540235
Marsel Nikolli	Hi, I marked your reply as private in order for you to provide the website access details (create a new temporary administrator user). You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. If possible send the details of a staging site so we can proceed with the checking of the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. By providing us with access, you agree that a backup has been taken ** Looking forward to your reply, Marsel
October 10, 2023 at 9:10 am #14547791
Marsel Nikolli	Hi, Thank you for the access, I was able to check your website and I would need to do a few more tests in order to check if it is related to any compatibility issue with any plugin. 1- Is it OK if I proceed on the website you gave me access to for further testing (I will need to disable plugins, and test with only WPML Plugins, a default WordPress theme) 2- If not possible I can provide a testing site where you can try to reproduce the same issue in a simple example using only WPML Plugins and Oxygen builder. Looking forward to your reply, Marsel
October 10, 2023 at 11:01 pm #14554027
jose-miguelP	Yes you can
October 11, 2023 at 12:55 pm #14559683
Marsel Nikolli	Hello, I ran some additional tests to investigate the issue and due to the fact that the Oxygen page builder it's not yet fully compatible with WPML, issues like this happen. However, I would suggest a workaround solution: 1. Go to your WP Admin -> WPML > Languages > Menu language switcher section, click the red X icon in the actions field to delete the default menu language switcher. 2. On the same WPML page, make sure to check the checkbox in the "Custom language switchers" section. 3. While using the Oxygen page builder, edit the "main" template. In your website's menu, add a shortcode block and use the custom language switcher shortcode [wpml_language_selector_widget]. For more information on the compatibility of the Oxygen page builder with WPML Plugins, you can check out these links: - https://wpml.org/documentation/plugins-compatibility/oxygen-visual-builder/ - https://wpml.org/plugin/oxygen/ Please let me know if this solution works for you. Best regards, Marsel

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