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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with SSL validation for different language domains using WPML and SAM SSL. Initially, all domains were validated, but now they face intermittent validation failures, with error messages about security in incognito mode.
Solution:
1. We recommend following the steps outlined in our guide on setting up different domains per language, which can be found here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. It's possible that the validation message is a false positive. Try unchecking the validation checkboxes, save the settings, and then test your domains again.
2. Update your WPML plugin to the latest version (4.6.11) and all related add-ons. This update includes bug fixes and improvements that might help resolve your issue. Update instructions can be found here: http://wpml.org/faq/install-wpml/. Make sure to back up your database before making any changes.

If these steps do not resolve the issue, or if the solution provided here becomes outdated or seems irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by Andrey 1 year ago.

Assisted by: Andrey.

Author Posts
May 26, 2024 at 5:13 am #15670590

vitaliN-2

Hello,

Strange issue is that at the beginning I got my every languange domain validated. but now it does not want to validate. I use SAM SSL for all domains and all was fine. Now something happened and it does not want to validate. Picture attached.
Interesting is that sometimes i can open translated site/domain sometimes it does not open. In incognito window it does not open translated sites. It says that it is not secure.

Please help!

wpml1.PNG
May 26, 2024 at 10:35 am #15670769

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

You need to make sure that you have followed this article:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/

In specific cases, the validated message could be a false positive. Try unchecking the validation check boxes, saving, and testing your domains. This is true if you set your domains according to the article above.

Before proceeding with any changes, please back up your database first.

May 29, 2024 at 6:32 am #15681738

vitaliN-2

Hello unfortunately did not help. All is done according to the article. Do you want to check it inside?

May 29, 2024 at 12:35 pm #15683765

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

Have you tried deactivating all non-WPML related plugins temporarily?

I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Please share the steps how to replicate the issue.

May 30, 2024 at 8:32 am #15686621

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Could you please update your WPML plugin to the latest version 4.6.11 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click on the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

Please remember to backup your database first before you proceed.

Let me know if the issue persists after an update. If it does, please share the exact steps to replicate it. Have you tried testing the problem by temporarily deactivating all non-WPML-related plugins?

May 30, 2024 at 10:44 am #15687347

vitaliN-2

It woked well!