Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPML String Translation not being able to write .mo files to the

/wp-content/languages

folder because it was not writable. This was preventing string translations from appearing on the site. Additionally, the client had questions about migrating their website and registering a new site key.

Solution:
1. We advised the client to contact their hosting provider to make the

/wp-content/languages

folder writable.
2. For registering a new site key after migration, we instructed the client to unregister WPML from the old site and register the new site key at https://wpml.org/account/sites/.
3. If the client was using a subfolder for the website, they needed to add the full link in the WPML account sites section.
4. We suggested that if the issue persisted after making the folder writable, the client could convert the chat into a support ticket for further assistance.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for personalized assistance at WPML support forum.

0% of people find this useful.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Lilia De Gracia 1 year, 1 month ago.

Assisted by: Kor.

Author Posts
May 2, 2024 at 5:08 pm
May 2, 2024 at 5:36 pm
May 2, 2024 at 5:37 pm #15588703

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket. Please let me know how it goes.

May 4, 2024 at 3:37 pm #15593598

Lilia De Gracia

siteground Support: Thank you for your patience Mike, I would like to confirm that directory is writable now. Permissions are adjusted 🙂

but i have same problem. i need help

May 4, 2024 at 3:51 pm #15593601

Lilia De Gracia

i cant see folder: languages.

WPML ERROR:
WPML String Translation is attempting to write .mo files with translations to folder:
/home/customer/www/cda.com.pa/public_html/cdacompa/wp-content/languages

This folder appears to be not writable. This is blocking translation for strings from appearing on the site.

To resolve this, please contact your hosting company and request that they make that folder writable.

For more details, see WPML's documentation on troubleshooting .mo files generation..

Screenshot 2024-05-04 195005.jpg