This thread is resolved. Here is a description of the problem and solution.
Problem:
The client requested cancellation of their WPML renewal and a refund for the charges incurred after failing to cancel the renewal in time.
Solution:
We recommend you contact our team directly via email for assistance. Please contact us https://wpml.org/home/contact-us/contact-form/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 2 months, 3 weeks ago.
Assisted by: Andrey.
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 WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
