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Supporter timezone: America/Los_Angeles (GMT-07:00)
Tagged: ATE
This topic contains 8 replies, has 3 voices.
Last updated by Bobby 1 year, 9 months ago.
Assisted by: Bobby.
| Author | Posts |
|---|---|
| September 21, 2023 at 4:44 pm #14441205 | |
 pierre-olivierf |
"Let me explain: the client is adding a product, but when they attempt to translate it, they end up with an intermittent problem. This issue started earlier this week after we increased the memory. Is it possible that this is a memory-related problem once again? Timestamp: 2023/08/05 4:06:41 PM This log entry appears to be related to a download attempt of an xliff file, but the process did not finish successfully. It includes a URL for the xliff file and additional details about the request. Cn you help me wit this isssue thank Stephane   |
| September 22, 2023 at 9:38 am #14445673 | |
 Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45) |
Hello @pierre-olivierf Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. It looks like there is some php error happening on your site which is creating the problem, so can you please follow the below steps and share the results? 1. Add the following code to your wp-config.php
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );
https://wpml.org/documentation/support/debugging-wpml/ 2. Repeat the action of creating the problem. 3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see. https://wpml.org/documentation/support/debugging-wpml/#how-to-send-debug-log-to-the-supporters Further, could you kindly reach out to your hosting provider and inquire whether the following URLs are on the whitelist? Let us know if this helps. Thanks |
| September 26, 2023 at 1:21 pm #14467239 | |
|
pierre-olivierf |
Hello, Shekhar Bhandari. My technician added the code, but the site still behaves the same way.I am still waiting from 10 web hosting the answer for this:I have an issu relate to WPML here is the question can you help me with this:Further, could you kindly reach out to your hosting provider and inquire whether the following URLs are on the whitelist? {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/metronomie.com","HomeURL":"https:\/\/metronomie.com","Version":"6.3.1","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wpcode, product, product_variation, shop_order, shop_order_refund, shop_coupon, shop_order_placehold, page-generator-pro, wpcf7_contact_form, vc_grid_item, saswp, clients, services, team, testimonial, woo_product_tab, mc4wp-form, essential_grid, wpforms, vc4_templates, saswp_reviews, saswp_rvs_location, 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|
| September 27, 2023 at 7:07 am #14470627 | |
 Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, Were you able to whitelist the IPs from the above URLs? Is the issue still happening? I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
| September 27, 2023 at 9:05 pm #14477529 | |
|
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Thank you for the access details, I was able to login. In the backend I go to WooCommerce->WooCommerce Multilingual-> Select a product and click on the + icon to add translation. The ATE editor opens successfully. Is this issue happening with all your products or just a specific one? |
| September 28, 2023 at 10:45 am #14480703 | |
|
pierre-olivierf |
Please try to quickly edit or delete a product on the site; I am encountering a critical error.  |
| October 2, 2023 at 6:02 pm #14499899 | |
|
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
While I was able to quickly edit all products with no error I was able to reproduce the fatal error when attempting to add a new product. If possible please verify the SFTP details provided to me as I am not able to log in and pull the error log to review the cause of the fatal error. You can edit the private field reply to add new login details if needed. |
| October 4, 2023 at 2:30 pm #14513869 | |
|
pierre-olivierf |
let me know Bobby is you need anything else [removed] |
| October 6, 2023 at 5:34 pm #14530609 | |
|
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Thank you for the SFTP access. While I was reviewing your debug.log I noticed that it is around 300+MB, I'd recommend deleting it to save some space on your server. It is being filled by a PHP Notice coming from the Mega Menu plugin but could not locate a WPML-related error. At the moment the following steps create a fatal error. 1. Products When I deactivate WPML and its related add-ons the issue persists which could point that this is caused by another third party plugin and not WPML can you please verify this as well. |
The topic ‘[Closed] "Let me explain: the client is adding a product, but when they attempt to transl’ is closed to new replies.