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Supporter timezone: Asia/Jerusalem (GMT+03:00)

This topic contains 4 replies, has 1 voice.

Last updated by Itamar 6 months ago.

Assisted by: Itamar.

Author Posts
November 1, 2025 at 12:37 am #17536987

soulefZ

Background of the issue:
Je travaille sur le site hidden link et j'utilise WPML pour traduire des articles. J'ai remarqué un problème avec les images à la une sur les articles traduits.

Symptoms:
L'image à la une disparaît après un certain temps sur les articles traduits.

Questions:
Pourquoi l'image à la une disparaît-elle sur les articles traduits ?
Comment puis-je empêcher l'image à la une de disparaître ?

November 1, 2025 at 1:16 am #17537013

soulefZ

Hello, Still can't resolve the issue of featured images that disappeare after sometimes, after the translation is done the article is online.
Thank you.

November 3, 2025 at 2:36 pm #17541772

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I'll continue to help you with this issue.

I understand that this problem occurs randomly. If it happens again, please give me access to your site and explain to me where to see the problem. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

November 6, 2025 at 3:05 pm #17554566

soulefZ

Hello,
Is not easy for me to detect when the images disappeared, because I have more that 200 posts, and I have to jump from page to page to check if the image is not missing on the recipe card. And after that, I have also to check manually to see if the featured image is also not missing. so I'm sorry to keep the topic open.
After finding all this I have to contact my webmaster to do all the backups for me, before contacting you.
Is this ok for you !
Thank you.

November 6, 2025 at 8:36 pm #17555391

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Thanks for updating me on the situation.

I'll be waiting to hear from you if you need further help with this issue. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

The topic ‘[Closed] L’image à la une qui saute à chaque fois’ is closed to new replies.