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Supporter timezone: Europe/Vienna (GMT+02:00)

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This topic contains 23 replies, has 2 voices.

Last updated by Bigul 1 week, 6 days ago.

Assisted by: Bigul.

Author Posts
September 10, 2024 at 9:49 am #16160362

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for configuring the staging site and the details. We will debug it further and get back to you soon. Please wait.

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Thanks!

Bigul

September 10, 2024 at 9:53 am #16160374

frankG-4

HI Bigul,

I will be in vacation starting tomorrow for 2 Weeks and do not have access all the Time. Please keep the Ticket open.

Thanks, Frank

September 10, 2024 at 2:05 pm #16162054

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Frank,

Thank you for the updates. We will keep the ticket open and share the updates as soon as possible. Please wait.

--
Thanks!

Bigul

September 13, 2024 at 2:59 pm #16176444

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Frank,

The ticket is escalated to our ATE team for further debugging. We will get back to you as soon as possible. Please wait.

--
Thanks!

Bigul

September 14, 2024 at 6:16 am #16178276

frankG-4

Hi Bigul,

thanks for this and please keep me updated. Our Go Live will be in October, so I hope it will be early enough.

Thanks, Frank

September 16, 2024 at 6:56 am #16181510

frankG-4

Hi Bigul, the Ticket was closed, but a colleague helped me to reopen it. Any news here?

September 16, 2024 at 9:46 am #16182685

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Frank,

Thank you for the updates. The ticket is not closed yet. But its status has changed to *Escalated to Developers*. It will be related to the following errata.

https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/

https://wpml.org/errata/disabling-i-prefer-bigger-segments-is-not-working-properly/

Please note that is working as expected in the sandbox site with the older version of ATE (WPML Advanced Translation Editor) hidden link

Therefore a couple of requests.

1) Please upgrade to the latest version of plugins, including Elementor plugins after a full site backup . We would like to make sure the issue exists with the latest versions or not (while using the older version of ATE, WPML Advanced Translation Editor).

2) If the bug exists, please allow me to make a copy of the site using Duplicator to test a workaround

--
Thanks!

Bigul

September 17, 2024 at 3:51 pm #16189740

frankG-4

Hi Bigul,

great, you helped me. I deactivated the Bigger Segments Switch and now I get the Lines as excepted even in Spanish. Does this have other side effects?

Thanks, Frank

September 17, 2024 at 4:06 pm #16189780

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Frank,

Thank you for your feedback. Happy to know you are getting the expected results now.

It will not have any side effects. Please use it as a workaround for now. We will get back to you soon when we have an update from our developers. Please wait.

--
Thanks!

Bigul