Link translation not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with link translations on your Divi site, where links on the Japanese and English pages are incorrectly pointing to the Dutch pages.
Solution:
We recommend taking the following steps to resolve the issue:
1. Ensure you have a full backup of your website.
2. Delete all String Translations that originate from posts or pages, as these should not be used for link translations. You can do this by selecting the string and clicking on "Delete selected Strings".
3. Remove any unused pages from your site.
4. Publish or delete any draft pages.
5. Empty the trash can in all languages to ensure there are no residual files causing issues.
6. Carefully review your pages, posts, and Global Elements to verify that all links have the correct URLs.
7. Check your translations to ensure all information is accurate and correctly linked.
After completing these steps, if the issue persists, it might be easier to identify the underlying cause. Please check our related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem still exists, we highly recommend opening a new support ticket for further assistance. You can do so at our support forum.

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Tagged: Documentation request

This topic contains 21 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 year ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
August 6, 2024 at 2:18 pm #16044396
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked your website again, and noticed that your /diensten/ page has moved to /onze-diensten/. It's likely that the URL was updated along the way. Your pages still use the old version of /diensten/. Check the screenshot. Please update the page links in the sidebar to the most recent one and retranslate the links. Let me know if it works this way.
August 8, 2024 at 8:20 am #16051135
manuelP-26	The links keep changing. I do it as you instructed and in the Carroussel and the right column I put in the translation of the links. After logging out the links are coming back to the dutch pages (but not all of them?!). Can it be that it has someting to do that they are Global items in the Divi library?
August 8, 2024 at 8:45 am #16051283
manuelP-26	When I go to the page Stringg Translations and I search on /diensten/ al lot of the translations are wrong...... I did as instructed via the Translation pages but now it is chaos in the Strng Translations....
August 8, 2024 at 7:38 pm #16054133
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thank you for sharing the details. It seems to me that we only have to organize the existing information. That can take a while, but it's a one-time thing. Please make a full website backup and follow these steps: 1. Delete all String Translations that come from posts or pages. String Translation is only meant to be used to translate generic elements from the website, that do not belong to any template, page, post or product. Simply select the string and click on "Delete selected Strings". Link translation can be all removed from String Translation; 2. Delete unused pages; 3. Publish or delete any pages you have marked as drafts; 4. Empty your trash can in all Languages; 5. Review your pages, posts and Global Elements and ensure they all have the correct URL for the links; 6. Review your translations and make sure they all have the correct information; After that, please let me know if the website behaves as expected. I know this takes some work, so I greatly appreciate your cooperation. If it still doesn't work as expected, it will be easier for us to track down what might be causing an error.
August 10, 2024 at 11:13 am #16058339
manuelP-26	I did this and with this the Right Column is resolved. But the Carroussel Links are go to the Dutch pages and I cannot find the links anywhere for the carroussel....
August 10, 2024 at 6:03 pm #16058745
manuelP-26	And after trannslating Carrousel Items I get this; We're sorry, but something went wrong. If you are the application owner check the logs for more information. On ; hidden link
August 12, 2024 at 2:42 pm #16062832
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked again, and the template for the Home Carousel needed an update. I updated the translations in Divi > Divi Library, and now the carousel is working as intended in all languages. You can check it yourself. Now that everything is organized, and the links are registered for translation, they shouldn't show up inside the translation editor, they will be automatically translated by WPML in the back end. For future reference: when creating a new carousel with an internal link, the link will be automatically translated when the translation is completed and saved. Always make sure to update template translations, if they are being used inside a page you're translating. Let me know if everything is in order now.