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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wanted to translate deteckelshop.nl to derdackelshop.de but faced issues with incorrect domain setup notifications. The domain derdackelshop.de was not pointing to the correct IP address and was opening a different WordPress installation instead of redirecting to deteckelshop.nl.
Solution:
1. We verified that the IP address for derdackelshop.de was incorrect. It needed to point to the same IP as deteckelshop.nl, which is 185.104.29.94. We provided links to check the DNS settings: https://dnschecker.org/#A/deteckelshop.nl and https://dnschecker.org/#A/derdackelshop.de.
2. We advised the client to ensure that derdackelshop.de does not redirect to a different WordPress installation and instead points to the same installation as deteckelshop.nl.
3. We recommended removing any additional WordPress installations on the server for derdackelshop.de and ensuring no redirections were set up for this domain.
4. After adjustments, we asked the client to wait for server cache clearance.
5. Finally, the domain setup was corrected, but an SSL error occurred. We suggested the client contact their domain provider to resolve the SSL issue.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 17 replies, has 2 voices.

Last updated by Kor 1 year ago.

Assisted by: Kor.

Author Posts
July 17, 2024 at 11:34 am #15965882

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Everything is working well when I checked hidden link . No issues from my end.

July 25, 2024 at 7:15 pm #16005249
lecov

Hi Kor,

Hope you're doing well! Since I've installed the WPML plugins, the menu keeps on having issues. Could you please look into our account and see if you can find the issue?

It is specifically for mobile users where the people can't open the menu when they land on our homepage. When another page has opened, it is possible to open the menu so it has something to do when they first land.

Thank you so much in advance!

Kind regards,
Leco

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/navigation-menu-not-working-correctly/

July 25, 2024 at 7:19 pm #16005269

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like you're referring to another issue and I've split the ticket here https://wpml.org/forums/topic/navigation-menu-not-working-correctly/ so that we could follow up accordingly.

As for this ticket, kindly mark it as resolved.

August 1, 2024 at 8:54 am #16028454

lecov

Kor was amazing for helping.