This thread is resolved. Here is a description of the problem and solution.
Problem: You are using WPML with the Divi theme and are facing issues with translating links on specific pages. The links inside buttons, such as the 'SALES NETWORK AMERICA' button, are not automatically translating to the English version. Solution: First, ensure that your WPML plugins are updated to the latest versions by navigating to Plugins > Add New > Commercial and clicking "Check for updates". After updating, make a small change to the default language settings and attempt to re-translate the content. It's crucial to create a backup before making these changes to avoid any potential data loss. Additionally, enable the "Set IDs for multilingual functionality" option in WPML > Languages > Make themes multilingual. This setting adjustment should help resolve the issue with link translation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
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Background of the issue:
I am using WPML on a site built with the Divi theme. I am trying to translate links on these two pages: hidden link and hidden link. The links, such as the 'SALES NETWORK AMERICA' button, are not automatically translating to the English version, even though I used the pages selector method that usually works.
Symptoms:
The links inside the buttons are not automatically translated to the English version.
Questions:
Why are the links not automatically translating to the English version?
How can I resolve the issue with the link translation on the specified pages?
I'd like to check how the links are being configured. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your reply. I can confirm that I see the issue on your Website. Could you please try to replicate the same issue on our sandbox site here: hidden link ? This will help us confirm that the issue isn't specific to your site, and I can then escalate it to our 2nd Tier Support for further investigation.
Feel free to install any required plugins on the sandbox site to reproduce the problem.
Hello, I cannot understand what you mean by "replicating the issue". The only thing I can do is put on your sandbox site an exact copy of our site, that is the exact same thing I did on the test site you already asked for. So I don't understand why I have to do the same thing again, because the support could work on the existing test site.
But if you instead mean that I have to "replicate" the issue without putting a copy of our site on the sandbox, but starting from scratch again, I really wouldn't know how to replicate that issue, because I don't know what can cause it.
So, please, let me know if I have to put on your sandbox site an exact copy of our site.
I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Hello, as we usually use the plugin "All in One WP Migration" I exported the site with that plugin and, after installing the plugin on your sandbox site, I tried to import it, but the import failed and the WP is not working anymore.
Anyway here: hidden link
you can find the export zip file of the Duplicator plugin. After installing you should be able to log in with the same credentials I already gave you.
Thanks for your patience. I cannot find a solution, and I will have to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've received feedback.
Thanks for your patience. I have some feedback, and kindly enable this "Set IDs for multilingual functionality" option as shown in the screenshot in WPML > Languages > Make themes multilingual to fix the issue. Please let me know how it goes.
