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This topic contains 50 replies, has 0 voices.

Last updated by Kor 17 hours, 27 minutes ago.

Assisted by: Kor.

Author Posts
October 4, 2025 at 7:10 am #17455650

arnoP-3

Thanks Kor. Good to hear a fix was found.

Out of interest, I'd like to know what the underlying problem and solution are?

To be sure that the official fix will work on the live site, I think it would indeed be good to apply the fix on our staging site. I prefer it to be applied on a different staging site, which is a newer copy of the live site. This is the staging site: hidden link.

Please let me know what you need from me to apply this fix.

October 5, 2025 at 4:49 pm #17457634

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Our 2nd Tier Support did not mention anything about what went wrong but he escalated this to our developers already. Would you like us to apply the fix to your staging site here? hidden link

October 5, 2025 at 4:54 pm #17457638

arnoP-3

OK, thanks. No, I'd like it to be applied on hidden link, which is the same but a bit fresher, so easier to test for me. Do you only need an admin login?

October 5, 2025 at 4:55 pm #17457667

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Yes, please share the credentials here using the private reply option below.

October 6, 2025 at 7:50 am #17458515

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks, I've shared your login credentials with our devs. I will come back to you once I've feedback.

October 6, 2025 at 10:45 am #17459718

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Our 2nd Tier Support applied the fix on your staging site hidden link . Could you try retranslating now and see if the links are pointing to the right language?