Loading French image in Header/Footer not working

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Tagged: Exception

This topic contains 11 replies, has 2 voices.

Last updated by nathalieM-5 1 year, 12 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
June 14, 2023 at 1:38 am #13820993
nathalieM-5	Tell us what you are trying to do? I'm trying to get the logo in the menu header & footer to switch to the French version when navigating on the French site. I have loaded the French logo for the header & footer in the Media Translation in WPML but it doesn't seem to work. I'm using the plugin Divi MadMenu to create the menu in the header. Both header & footer are created using the Divi Theme Builder. Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
June 14, 2023 at 11:05 am #13824323
nathalieM-5	I managed to figure out the footer as it's part of the Divi library - now I just need to figure out tweaking the header menu so the French logo loads on the French site...
June 14, 2023 at 11:18 am #13824451
nathalieM-5	I'm trying to find a resolution but I get stuck - please see my screenshot. I tried to follow these instructions on this link: https://wpml.org/documentation/theme-compatibility/divi-builder/#translating-divi-global-items
June 14, 2023 at 11:22 am #13824489
Mohamed Sayed	Hi Nathalie, Thanks for contacting WPML support. Please try the following steps and let me know if that helps: 1. Get the Logo image file URL from the media library 2. Go to WPML-> String Translation-> Translate Admin text, and search for the URL 3. Add it to the String Translation 4. Get the translated Logo image URL from the media library 5. Go to WPML-> String Translation, and translate the URL there Kind regards, Mohamed
June 14, 2023 at 12:31 pm #13825161
nathalieM-5	Hmmm I found it in the String Translation but it looks like it's locked?
June 14, 2023 at 1:49 pm #13825833
Mohamed Sayed	I would need to request temporary access (WP-Admin) so I can investigate this issue further. – preferably to a test site where the problem has been replicated if possible – Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
June 14, 2023 at 5:58 pm #13827419
nathalieM-5	Any feedback?
June 14, 2023 at 6:28 pm #13827533
nathalieM-5	I managed to get the homepage to show the French logo by updating the String Translation (I searched using the path name to the image). I updated the link to the French image in the String Translation in 4 spots. The other pages are still showing the English logo though...I'm really stumped on this one...
June 14, 2023 at 6:38 pm #13827565
Mohamed Sayed	Sorry for the late reply. I think this is because you're using a different header layout for the other pages. Please go to WPML > Translation Management and translate the "Breadcrumb Menu - All Pages" header layout then check if the issue is resolved on the site pages.
June 14, 2023 at 6:43 pm #13827615
nathalieM-5	No - that didn't help - there's nothing there to translate?
June 14, 2023 at 7:04 pm #13827661
Mohamed Sayed	I think it's fixed, could you please check again now? I tried the following steps to change the logo using the Divi builder: 1. In WPML > Translation Management > Edit the original "Breadcrumb Menu - All Pages" layout hidden link 2. Switch the language from the top admin bar hidden link 3. Replace the logo with the Divi back-end editor Let me know please if that helps.