This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that their website logo was not appearing in any language after changing the 'ts_logo' setting to not translatable. Additionally, they experienced issues with images not showing on product pages. Solution: 1. We recommended updating WPML plugins to ensure all bug fixes and improvements are applied: - Navigate to Plugins → Add New Plugin in the WordPress dashboard. - Click on the Commercial tab and then the Check for updates button. - Update WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce. 2. We adjusted the 'ts_logo' translation preference to ensure it's correctly configured. 3. We suggested running the image regeneration tool to fix issues with images not displaying on product pages. You can find this tool at Image Regeneration Tool.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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My logo is still not showing up on my website, i had another ticket open but it still is not resolved, I went to setting and change the ts_logo to not translatable and now the logo doesnt appear in any language, not the original or the secondary language.
Thanks for your patience and my apologies for the delay over the weekend. I tested your website locally and was able to replicate the same issue. It appears that the problem is isolated to this specific product as other new or existing products are working correctly.
Could you double check if the issue only affects this product? I don’t have a direct fix at the moment, but could you try deleting this product and recreating it using the same image but with a different image file name? Please let me know how it goes. I suspect there may be a minor database issue affecting only this product.
Thanks for your reply. I can see that more products are getting affected. Please allow me to escalate this to our 2nd Tier Support for further investigation. Yes, it's a bit slow for me too. Does it work faster if the WPML plugin is deactivated? Could you check?
Thanks for your reply. Our 2nd Tier Support suggested running the image regeneration tool here hidden link
. I’ve already initiated the process for you, and it may take several hours due to the large number of images on the site.
Please check again once the process has completed and let me know how it goes.
Thanks for your patience. I rechecked, and the process did not complete. Could you run the image regeneration process here hidden link again? I think you need to keep the link connected and without interruptions. Please let me know how it goes.
