Logo Translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that their website logo was not appearing in any language after changing the 'ts_logo' setting to not translatable. Additionally, they experienced issues with images not showing on product pages.
Solution:
1. We recommended updating WPML plugins to ensure all bug fixes and improvements are applied:
- Navigate to Plugins → Add New Plugin in the WordPress dashboard.
- Click on the Commercial tab and then the Check for updates button.
- Update WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce.
2. We adjusted the 'ts_logo' translation preference to ensure it's correctly configured.
3. We suggested running the image regeneration tool to fix issues with images not displaying on product pages. You can find this tool at Image Regeneration Tool.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: WCML

This topic contains 8 replies, has 0 voices.

Last updated by Kor 2 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
December 5, 2025 at 11:51 am
marianeM	My logo is still not showing up on my website, i had another ticket open but it still is not resolved, I went to setting and change the ts_logo to not translatable and now the logo doesnt appear in any language, not the original or the secondary language.
December 8, 2025 at 3:34 pm #17644624
Kor	Thanks for your patience and my apologies for the delay over the weekend. I tested your website locally and was able to replicate the same issue. It appears that the problem is isolated to this specific product as other new or existing products are working correctly. Could you double check if the issue only affects this product? I don’t have a direct fix at the moment, but could you try deleting this product and recreating it using the same image but with a different image file name? Please let me know how it goes. I suspect there may be a minor database issue affecting only this product.
December 8, 2025 at 4:50 pm #17644957
marianeM	I tested and other products are showing the same problem, for example this one: hidden link hidden link hidden link Also my website is way more slow than before, not sure why.
December 8, 2025 at 4:59 pm #17644962
Kor	Thanks for your reply. I can see that more products are getting affected. Please allow me to escalate this to our 2nd Tier Support for further investigation. Yes, it's a bit slow for me too. Does it work faster if the WPML plugin is deactivated? Could you check?
December 12, 2025 at 12:54 pm #17659255
marianeM	I'm afraid to deactivate now because its been very hard to get everything working together, I had a lot of issues between the theme and your plugin.
December 12, 2025 at 2:35 pm #17659622
Kor	Thanks for your reply. Our 2nd Tier Support suggested running the image regeneration tool here hidden link . I’ve already initiated the process for you, and it may take several hours due to the large number of images on the site. Please check again once the process has completed and let me know how it goes.
December 15, 2025 at 5:22 pm #17665481
Kor	Thanks for your patience. I rechecked, and the process did not complete. Could you run the image regeneration process here hidden link again? I think you need to keep the link connected and without interruptions. Please let me know how it goes.
December 16, 2025 at 10:46 am #17667156
marianeM	Process Information Total: 2108 Success: 1802 Failure: 306 For some reason this product is not appearing after that: hidden link The other ones were fixed. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/translated-product-is-not-appearing/
December 16, 2025 at 11:07 am #17667249
Kor	Thanks for your reply. I can see the images are appearing now. As for your new issue, I've split the ticket here https://wpml.org/forums/topic/translated-product-is-not-appearing/ so that we can follow up. As for this ticket, if all translated images are showing now, you can mark this ticket as resolved.