Lost translations credits

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Tagged: Account Issues

This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 3 months ago.

Assisted by: Kor.

Author	Posts
July 27, 2023 at 8:38 am #14108485
aigarsM	Hello! I have added 100000 translations credit to website. Then I wanted to add 50000 more. I pressed "Add/Remove credits", entered 50000 and in total I've got 50000, not 150000 as expected. 100000 credits somewhere lost without starting translations. Same happened when I continued add credits. In the end 150000 credits somewhere wanished and I have only 50000 credits to this website.
July 27, 2023 at 6:06 pm #14112893
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I've checked our system and I could see that you've deposited 200k prepaid credits to this domain hidden link . Are you saying that the prepaid credits are not displaying on your Translation Management Dashboard?
July 31, 2023 at 1:09 pm #14127619
aigarsM	Today I see 0 credits assigned to that page.
July 31, 2023 at 1:35 pm #14127909
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for responding. I have now identified the problem. To investigate further, would you mind sharing WP admin access here through the private reply option that I've enabled? This will allow me to assess the situation and find out what's causing the issue.
July 31, 2023 at 1:40 pm #14127941
aigarsM	0 credits visible in wpml.org account.
July 31, 2023 at 1:56 pm #14128005
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Just in case you left out my reply. To investigate further, would you mind sharing WP admin access here through the private reply option that I've enabled? This will allow me to assess the situation and find out what's causing the issue.
July 31, 2023 at 6:34 pm #14129193
aigarsM	Yes. But why I don't see it in wpml.org account? There is 0 credits for that page.
July 31, 2023 at 6:42 pm #14129205
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please allow me to escalate this further to our systems team. I will come back to you as quickly as possible.
August 2, 2023 at 4:20 pm #14143903
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for being patient. I have a positive update; our systems team has successfully identified the issue, and they will be implementing a solution soon. Meanwhile, you can continue to assign credits to the Website without any problems.