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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 10 months ago.

Assisted by: Long Nguyen.

Author Posts
July 31, 2023 at 8:57 pm #14129599
andrewT-18

I am trying to switch out a Lottie animation to a translated version. I translated the page via 3rd party and published the page. Now when I go to "edit with elementor" within the Elementor editing page, the Lottie image does not show up. When I search for the Lottie widget, it also doesn't show up, as in I can't actually access the widget to put a new animation in.

On another note, can you include information on how to turn my backend, INCLUDING elementor into English? I changed my settings within Admin User page but it's still translating backend/admin pages and elementor editor when I go into it on a translated page.

It's on this page, but I assume all Lottie animations around site have same issue: hidden link

Please help on both issues, Thank you,

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/split-lottie-not-showing-up-on-translated-page-even-widget-not-showing-up/

August 2, 2023 at 7:25 am #14139511

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Andrew,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

The translation page hidden link
is not available so I'm not able to see the issue. Please check this screenshot hidden link

If you use the source: Media file and upload the Lottie JSON file on your site, and want to have a different JSON file on the translation page, you will need to use the WordPress editor to edit the translation page manually. Please follow the documentation https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

We can handle one issue per ticket only so I split this ticket into a new one for your second issue. Here is the ticket URL https://wpml.org/forums/topic/split-lottie-not-showing-up-on-translated-page-even-widget-not-showing-up/

Look forward to your reply.
Thanks

The topic ‘[Closed] Lottie not showing up on translated page, even widget not showing up’ is closed to new replies.