<b>Background of the issue: </b>
I have inputted manual translations from English to Welsh in the editor screen against ACF fields used to build the page and clicked the 'Complete Translation' button at the bottom right. The site is under development.
<b>Symptoms: </b>
When I view the page on the front end via going to WPML > Translations > View, only the title and breadcrumb Welsh-translated text is showing, but none of the ACF fields containing the actual post content text is translated on the page and this is also causing all other elements on the page such as the page logo, footer content to disappear aswell and so this is breaking the site.
<b>Questions: </b>
How can I get the post content text translations to pull through on the front end where I have inputted this in the editor?
Thanks for coming back so quickly, the translation is now pulling through on the front end after adding a full stop to the title in the original English post, saving then updating in the Advanced Editor and clicking 'Complete Translation'. However it is still wiping the rest of the components on the page e.g. site logo in the nav menu and the footer content. Please could you advise any fixes for this?
I have also gone to try translating another post and the same issue is happening. Is there a bulk fix for this to ensure I will not have to go into every post and apply the fix of adding a full stop to each original post title then removing afterwards then doing the same in the translation editor as this is quite time consuming?
I also found that in the Advanced Translation Editor that the paragraphs are not pulling through in order of the original post in English and also when I first go in the editor, the content appeared in one block but then I saved the translation and went back to review and all my manual translations had all wiped and separated into individual sentences. I am aware there is a search bar to search the content to translate however is there a fix to be able to ensure the editor is pulling through the paragraphs in order or in one block as opposed to separate paragraphs?
at the moment I believe our team is working on a solution to be able to decide if you would like to have the option between smaller vs bigger segments and it has been released with Gen 3 (currently active on your site) but a few known issues are being worked on that feature at the moment which is why you might have seen it in one bigger segment earlier and now in separate ones.
The footer and header are built using ACF integrated with the timber/twig php framework for WordPress. Please could you advise in that case where we would need to go in the backend of the site to allow us to add manual Welsh translations?
Also in regards to content splitting down into smaller sentences, I understand there is a way to link sentences together however is there a way you can re-order the sentences to ensure these are being linked as per the original post order from top to bottom?
With us having tight time constraints using this plugin, would it be possible to set up a call with your support team to go over our site settings to review where we are going wrong with this? As this is proving to be increasingly difficult for us as a business to use so are considering alternative plugins following the various issues mentioned if there not many concrete resolutions.
The main issues being the below;
- Not understanding where content is to be inputted in backend of site to pull through pages, menus and posts
- Advanced Translation Editor pulling through content in randomized order compared to original English post on front end
- Advanced Translation Editor breaking down content into smaller sentences then when closing and re-opening editor, content pulling through in larger chunks
- Advanced Translation Editor unnecessarily pulling through ACF fields when just post content needs to be translated, not backend fields.
I can review your site's backend and that will give me a better idea on how you can best translate this content.
Regarding the segments please review the previous reply I shared along with the documentation, unfortunately there is no option to adjust their ordering.
ATE will also pull content in it that is set to "translate", you can adjust certain fields to 'copy' if you wish for backend items that ensures they are copied and do not show in the ATE editor.
I can take a look closer and advise.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
We have managed to resolve the issue of translating the other sections on the page such as the header and footer therefore I think there will be no need to provide access to the site backend.
However I do have a further query, when using the ATE, I have managed to link sections together to create the line breaks and paste in my manual translations for each paragraph as per the original page in English, however the line breaks which separate my post in English are not being respected on the front end.
Please can you advise how we could get this to work as currently the front end is pulling through in large blocks of text? Is there a way to specify a <br> tag for example so we can have the paragraphs set out as per the original English post when showing the translated post?
