[Resolved] MasterStudy Enrolled courses showing in one language only for courses not translated

Hi Andreas,

I wanted to update you on the issue I previously marked as resolved. Initially, my problem was that lessons, quizzes, and assignments were not displayed at all in the translated course pages. Your recommendations fixed that issue, and everything seemed to be working fine.

However, after a few days, another problem emerged. The synchronization wasn't working properly, which became apparent as my students started switching languages while taking the course. Despite trying both top-to-bottom and bottom-to-top translations as recommended by MasterStudy, the issue persists.

I've currently deactivated the plugin because it was causing a lot of confusion among my students. I appreciate your support and hope we can find a solution soon.

Thank you,

Fabiano

Hi Andreas,

Thank you for your patience and assistance.

I received a response from MasterStudy support regarding my inquiry. Here's the gist:

They emphasized that courses in different languages are inherently distinct, as the content and progress are separate. For instance, enrolling in an English course won't mirror progress in another language.

Original message;

"
Ma***** Go******* (StylemixThemes)

Jun 5, 2024, 08:37 GMT+5

There should be a synch by default, because, 1 course in English is not the same course for the other course in another language. They are two different courses by default. For example the progress of the English course won't be the same if you will enroll course on another language

Best regards

"

Considering this, I need confirmation on a few points to ensure I'm not overlooking anything:

Upon purchase, courses in different languages feel like the same lesson because there's no additional payment required to access a different language version.

Regarding translatable content:
a) If I enable "translatable" lessons, quizzes, and assignments, switching languages mid-course results in no content being displayed, causing confusion.
b) Using the same slug for different languages leads to the same issue of missing content upon language switch.

Opting for "translatable" content that defaults to the original language if not translated presents similar challenges. Content displays, but synchronization is lacking, potentially confusing students.

Instructors switching languages leads to students being isolated in their respective language classrooms. Completion of tasks in different languages results in duplicate entries with differing progress.

Despite these challenges, I appreciate the plugin's potential. However, I'm struggling to find a solution that ensures seamless progress for my students without confusion.

One potential workaround I'm considering involves translating pages and including affiliate links to redirect students to the original course. However, this may necessitate changing slugs, potentially complicating access.

Overall, I'm hoping to find a solution that maintains clarity and progression for my students. Your continued support is invaluable.

Thank you.

Hi Andreas.

"If you do not translate the courses, then they will not be available in a second language."

I tried translating them as well. I just need students to have access to the same content in whatever language they want. I could translate everything if that solved the problem.
But as you're saying it's not possible.

Your collegues offered a meeting yesterday, but nobody turned up for the call.

"The synchronization of the courses can only be achieved by the plugin author and if the author is not cooperative on this matter, then there is sadly not more we can do about it from our side."

The author keeps replying as it should be something easy and straightfoward to fix. So I feel the problem is on my end for not being able to explain or do something about it.
However, I double read everything you replied and it seems you understand the issues I'm facing.

"I could only suggest that you disable the WPML language switcher on the account pages using CSS"

That's a good solution if they are already in the original language to prevent them to switching languages, but if they come from a translated home page, won't they still navigate in the language they chose initially?

I really wanted to use this plugin, as the multi currency really helps as well, but I guess we tried and it's sadly not compatible to what I need.

Would you give me instruction on how to request a refund?

Thanks again for your assistence on this matter.

Hi Andrea,

Thank you for your help. Would it work if I translated only the course pages and not the lessons, quizzes... Then, I would add a lesson to the translated courses explaining that the course isn't available in their native language and asking them to switch to English using the language switcher below. Would that work?

Am I able to create lessons in the translated courses that aren't displayed in the original language?

I apologize for persisting, but I’m keen to find a solution.

I tried to do what I mentioned above, but after resetting WPML, the pages won't translate. I will open a new ticket for this issue.

Thank you.