Media Translation for products

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with displaying different language videos on different domain extensions using Woothumbs and WPML, and need to replace a video URL rather than uploading a new image in the WPML > Media Translation section.
Solution:
We recommend following these steps:
1. Navigate to Woothumbs > Performance and disable Image Caching.
2. Go to WPML > Settings > Custom Fields Translation and click on Show system fields.
3. Set the

_iconic_woothumbs_media

field to copy-once and save.
4. Access the Media Library, select the image, switch the language, and set a different video URL.

We applied these steps to a sandbox site to verify the solution. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/translate-strings-on-checkout/

Tagged: Compatibility

This topic contains 35 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 6 months ago.

Assisted by: Osama Mersal.

Author	Posts
September 10, 2024 at 2:58 pm #16162395
Osama Mersal	Hi, Thanks for installing the plugin, but it seems to work correctly. (hidden link) Best regards, Osama
September 10, 2024 at 3:02 pm #16162436
markB-105	I see, But on my test site its not working: hidden link Try it yourself, deactivate and activate the woo thumbnail plugin
September 10, 2024 at 3:07 pm #16162522
Osama Mersal	Hi, It seems that the plugin and your theme caused the issue together because the images appear correctly when using the WordPress default theme. (hidden link) Best regards, Osama
September 10, 2024 at 3:09 pm #16162525
markB-105	Hi Osama, Thanks for finding out, I just dont get it, how is that possible? There is no caching on the staging site. How are we still able to fix it?
September 10, 2024 at 3:15 pm #16162607
Osama Mersal	Hi, I activated your theme, and the issue didn't happen, so I think it might be a caching issue or a corrupted database record. (hidden link) Best regards, Osama
September 10, 2024 at 3:18 pm #16162625
markB-105	Strange! Can you let me know what we can do best on the live site to see how we can fix it?
September 10, 2024 at 3:21 pm #16162628
Osama Mersal	Hi, Please try the following: 1- Deactivate the WooThumbs plugin 2- Activate the Twenty Twenty-One theme 3- Go to WPML-> Media Translation 4- Delete the translations and click Scan and Replace 5- Re-translate the images and click Scan and Replace 6- Check the product on the front end If everything works correctly, activate the WooThumbs plugin and check the front end. The last step is to activate the Astra theme and check the issue. Best regards, Osama
September 10, 2024 at 3:51 pm #16162695
markB-105	Hey Osama, I followed all the steps you asked. The English pictures keep showing up, until step: -> If everything works correctly, activate the Woo Thumbs plugin and check the front end. I activate the Woo Thumbs plugin. Then Dutch images are showing up again. Even before I activated my theme back again I dont know what to
September 10, 2024 at 3:53 pm #16162703
Osama Mersal	Hi, Please compare the WooThumbs settings in your live and staging sites to check for differences. Best regards, Osama
September 10, 2024 at 4:21 pm #16162804
markB-105	There was a clearing caching option within the WooThumb plugin, and now it's working! Thanks, Osama, for your help, I really appreciate it. One last thing, I was wondering if you can help me (since we already have the staging site) with the last problem that we are having regarding translated reviews. Problem: We already translated the review strings into English, but still the reviews are not showing on product single pages, see here: hidden link I really hope you can help me out! New threads created by Osama Mersal and linked to this one are listed below: https://wpml.org/forums/topic/translate-product-reviews/
September 11, 2024 at 8:11 am #16164868
Osama Mersal	Hi, We try to keep one issue per ticket in our forum. Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster. Therefore, I've split the other issue and created a new ticket with this issue. Best regards, Osama
September 12, 2024 at 2:20 pm #16171732
markB-105	Hi Osama, When uploading a translated picture, is this only possible by uploading a new picture in the WPML > media translation section? Is it also possible to replace it with an excisting url from media library itself? Because with woothumbs we connected a vimeo video to a certain picture to add a video in the product gallery. However now we have a dutch video both on the .nl as .com We need a different language video on the .com See for yourself: hidden link hidden link Waiting for your reply! Kind regards
September 12, 2024 at 2:31 pm #16171841
Osama Mersal	Hi, Yes, it's only possible through the Media Translation screen. Please replicate the issue on the staging site, so I can check it. (hidden link) Best regards, Osama
September 12, 2024 at 3:07 pm #16172292
markB-105	I replicated the issue Here is some more information: hidden link
September 12, 2024 at 3:43 pm #16172592
Osama Mersal	Hi, Thanks for the video. I tried some workarounds, but I wasn't able to translate the video URL. I changed the URL in the English version of the image, but on the front end, the Dutch video is played in both languages. Please replicate the issue on the previously provided sandbox site, and I'll consult our compatibility team. Best regards, Osama