Media translation not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are having trouble with media translation not displaying the correct logo when switching languages in your WordPress site.
Solution:
We recommend following these steps to resolve the issue:
1. Locate the image ID in the WordPress media library for the logo.
2. Use WPML string translation to assign the correct image ID for each language version.
3. Upload and select appropriate images for each language and update the translation accordingly.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 4 replies, has 0 voices.

Last updated by christianA-18 2 weeks, 2 days ago.

Assisted by: Christopher Amirian.

Author	Posts
April 23, 2026 at 7:27 am
christianA-18	Hi. I'm having a bit of trouble getting media translation to work. I've added a replacement for the extra language for the logo in the header. But it doesn't show up when switching languages. I think I've done this correctly. See attached screenshot. Is there any way you can help me here?
April 23, 2026 at 8:07 am #17989517
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello and welcome to WPML support. There was no answer in the chat that is why I turned it to this ticket. I want to ask for your permission to go to WP Dashboard > Users > Profile and change the language to English so I understand the menus in the dashboard better. I also tried to check the admin and it is not loading for me. Is that the same for you?
April 23, 2026 at 10:04 am #17989856
christianA-18	Hi again. Sorry for the delay – my attention to another matter was needed. It's ok to change the admin language. The admin seems to work fine for me? Are you still experiencing trouble? Regards
April 23, 2026 at 10:22 am #17989873
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you. Now I have access to the dashboard. Please check the video below: hidden link Summary The video provides a step-by-step guide on how to change the logo image in a WordPress website's dashboard, specifically focusing on using the media library ID for different language versions. It explains how to find the image ID in the media library, use WPML string translation to assign the correct image for translations, and how to update the logo accordingly. Action items - Locate the image ID in the WordPress media library for the logo. - Use WPML string translation to assign the correct image ID for each language version. - Upload and select appropriate images for each language and update the translation accordingly. Thanks.
April 23, 2026 at 1:05 pm #17990302
christianA-18	Hi again. Thank you very much. That did the trick 🙂 Your help is much appreciated. Best Regards Christian Albretsen