MEDIA translation plugin and multilingual and multicurrency plugins are installed but do not show in...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the MEDIA translation plugin along with multilingual and multicurrency plugins, but they do not appear in the settings.
Solution:
We are aware of this issue and recommend that you ignore it for now. All WPML plugins will continue to function normally, and this should not affect your site. The fix for this issue will be included in one of our upcoming releases.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.

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Tagged: Bug

This topic contains 11 replies, has 1 voice.

Last updated by Andrey 5 months ago.

Assisted by: Andrey.

Author	Posts
November 27, 2025 at 7:36 pm #17616458
victoriaK-4	Background of the issue: I am trying to use the MEDIA translation plugin along with multilingual and multicurrency plugins, but they do not appear in the settings. The issue can be seen on this page: hidden link Symptoms: The MEDIA translation plugin and multilingual and multicurrency plugins are installed but do not show in the settings. Questions: Why are the MEDIA translation and multilingual multicurrency plugins not showing in the settings? How can I make the installed plugins appear in the settings?
November 27, 2025 at 7:39 pm #17616463
victoriaK-4	Both these plugins are installed on the site but they do not show in the settings. when i go on my account i see the media plugin is installed and active but not multicurrency, which is also installed
November 27, 2025 at 7:40 pm #17616495
victoriaK-4	you see here that the media shows but not multicurrency
November 27, 2025 at 7:46 pm #17616521
victoriaK-4	WE have been with WPml since 2017, so I dont understand why this is not working, it says the api is working, the key is registered on the site, this is extremely frustrating and causing alot of problems.
November 27, 2025 at 8:09 pm #17616564
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. We’re aware of this issue, and you can safely ignore it for now. All WPML plugins will continue to work normally, and this should not affect your site in any way. The fix will be included in one of the upcoming releases.
November 27, 2025 at 8:13 pm #17616568
victoriaK-4	Ok but this seems to be affecting that my product galleries are not syncing. you see here hidden link hidden link these galleries are completely different even though the back end shows the same New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-galleries-are-completely-different-even-though-the-back-end-shows-the-same/
November 27, 2025 at 8:14 pm #17616584
victoriaK-4	you see this gallery only shows 5 images
November 27, 2025 at 8:17 pm #17616585
victoriaK-4	here you see only 5 images
November 27, 2025 at 8:18 pm #17616601
victoriaK-4	I have WPML Media Translation installed, but several features that should be available are missing: WooCommerce product gallery synchronization Media duplication options Media Translation Dashboard “Start Sync” / “Regenerate media translations” I only see a single “Automatically detect best options for translating image texts” setting. Is this related to the missing Multilingual & Multicurrency module on my account, or is there another configuration issue on your side?
November 27, 2025 at 8:19 pm #17616602
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I believe this is a different issue. The one you reported in this support ticket appears to be only a visual/GUI issue and does not affect the actual functionality. For the other problem you mentioned, I’ve created a new dedicated support ticket so we can handle it separately. I will continue assisting you there: https://wpml.org/forums/topic/split-galleries-are-completely-different-even-though-the-back-end-shows-the-same/
November 27, 2025 at 8:21 pm #17616603
victoriaK-4	Ok i will reply to this thank you for your assistance.
November 27, 2025 at 8:22 pm #17616607
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you. Let's continue in the other support ticket.