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This topic contains 4 replies, has 2 voices.

Last updated by Marcos Vinicios Barreto 1 month, 3 weeks ago.

Assigned support staff: Marcos Vinicios Barreto.

Author Posts
August 22, 2019 at 7:27 pm #4442471

jamesN-12

All I want to do is have an option at the end of my menu where site vistors can choose to see our site in French, Spanish, or it's default of English. Just can't seem to make this happen with this complex and powerful WordPress plugin.

August 22, 2019 at 8:43 pm #4442837

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. Please, follow these instructions:

In your WordPress Dashboard > WPML > Languages > Menu language switcher click to attach a menu language switcher to your current main navigation.

See: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

Please, let me know if you need any additional instructions and clarifications. Have a nice day.

August 26, 2019 at 3:01 pm #4459991

jamesN-12

I have the menu on the pages now. But when I click, for example, Spanish, the page reloads and it's still in English.

August 26, 2019 at 7:43 pm #4461073

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the updates. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

August 27, 2019 at 4:46 pm #4468641

Marcos Vinicios Barreto
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for the provided details. I took a detailed look in your website and noticed some of your translation has a status of 'translation in progress', for example this page: hidden link.

In order to see your page translated when using the language switcher you need to make sure these pages has a 'translation complete' status, in order words, instead of seeing a 'cogs' icon for these pages (see attached screenshot) you should see a 'pencil' icon. Please, complete your pending translations and try the language switcher again.

See:
https://wpml.org/documentation/getting-started-guide/#how-to-translate-pages-posts-and-custom-posts

https://wpml.org/documentation/translating-your-contents/

Please, let me know if you need any additional assistance and clarifications, have a nice day.