Menu links not open

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This topic contains 6 replies, has 2 voices.

Last updated by Marsel Nikolli 8 months, 2 weeks ago.

Assisted by: Marsel Nikolli.

Author	Posts
August 27, 2024 at 12:38 pm #16109912
yordanC	Background of the issue: I’m experiencing an issue with the footer menu on my website hidden link. I create the menu manually from APPEARANCE > MENU and select the language I want to translate it into (in this case, Bulgarian). Symptoms: The link works perfectly in English domain.com/product/computers, but the Bulgarian translation of the link domain.com/продукти/компютри doesn't open when I switch to the Bulgarian language. The links in the German language are working without any issues. Questions: Could you please help me understand where the problem might be and how I can resolve it?
August 27, 2024 at 2:50 pm #16110696
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. Please check the information on our documentation related to translating the menu. * The page hidden link shows a 404 error, meaning that the page does not exist, please share the link you are having issues to further check if the issue persists. Let me know if you have questions or need further assistance. Kind regards, Marsel
August 28, 2024 at 6:46 am #16112637
yordanC	Hello Marsel, thank you for the information. The link of the site you have explane is the example link: now will write you with a real links: English (default language): hidden link Bulgarian (translated language): hidden link Did you have a solution for this problem?
August 28, 2024 at 10:18 am #16114074
Marsel Nikolli	Hi, Thank you for the information. I would need temporary access to your website to investigate this issue and understand it better. Please fully back up your site (files and database) and confirm it in your next reply. * Note: I might need to enable/disable plugins, switch themes, and access your website database. I would need to access your site's WP-admin. Your next reply is set to private so you can provide the username and password details. Thanks, Marsel
August 28, 2024 at 11:07 am #16114428
Marsel Nikolli	Hi, Could you please check the link for the WordPress admin when I try to access the default WordPress URL it has a redirect and doesn't load the login page. Thank, Marsel
August 28, 2024 at 12:14 pm #16114855
yordanC	Please try from this link: hidden link
August 29, 2024 at 11:26 am #16119617
Marsel Nikolli	Hi, Can you please check now if it's showing properly on your end? It was needed to synchronize the hierarchy of the categories from WCML -> Categories -> Hierarchy Synchronization tab. Let me know if you have further questions. Regards, Marsel