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This topic contains 38 replies, has 1 voice.

Last updated by Carlos Rojas 19 hours, 26 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
November 23, 2025 at 9:05 pm #17602648

Jasmin

Hello Paola

I will check the article. I will come back to you.
Thank you

Jasmin

November 26, 2025 at 9:58 am #17610810

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Jasmin,

I'll continue working on this ticket because my colleague Paola is on vacation. I will be waiting for your message.

December 1, 2025 at 12:52 pm #17622598

Jasmin

Will be back.

Jasmin

December 1, 2025 at 2:06 pm #17622825

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Sure. Take your time

December 5, 2025 at 1:30 am #17636543

Jasmin

Hello
we are working on it.. we found something weird. Will come back to you.

Jasmin

December 5, 2025 at 1:53 am #17636552

Jasmin

Hello

Please see hidden link
Manual menu sync is not even working.. Please help...

Jasmin

December 5, 2025 at 10:39 am #17637663

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Jasmin,

I created a video showing that it works on our side: hidden link but I recommend developing the site outside Kinsta because their cache memory is too aggressive, and you will get false positives all the time. Once the site is finished, you can restore it in Kinsta and continue from there.

December 5, 2025 at 12:42 pm #17638479

Jasmin

Hello

Our site is not a development site; it's a PRODUCTION site. rael.org

If you're referring to the one I provided you, it is a cloned site just for WPML support to examine. Since it's now old, I will provide a new one.

Meaning, unfortunately, developing the site option is not an option for us, and we don't believe that that is a problem.

We optimized a DB table 'wp_icl_translate table', but it still time out..

Jasmin

December 5, 2025 at 12:43 pm #17638484

Jasmin

and what's the link with Kinsta's caches to the problem sync menu manually not working?

December 5, 2025 at 12:46 pm #17638485

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Jasmin,

1.- Could you tell me what you mean by " developing the site option is not an option for us"?

2.- Yes, we have been working on the staging site to avoid running tests on the production site. This is done for security reasons, and it is a good practice.

3.- I have set your next message private so you can share the credentials to the new staging site, where we will continue running any tests necessary.

December 5, 2025 at 12:47 pm #17638502

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

The problem with Kinsta is that the cache is very aggressive, and sometimes the changes made to the site are not reflected, including the ones to the menus.

December 5, 2025 at 8:07 pm #17639679

Jasmin

Are you able to see data tables?

December 8, 2025 at 10:54 am #17643471

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Yes, I can see the database.

Regarding the suggestion I made earlier, because of the aggressive Kinsta cache memory, taking a copy of the production site outside Kinsta, making the changes, and the restore it in Kinsta is not difficult to do and will save you time.

December 8, 2025 at 1:15 pm #17644081

Jasmin

Hello

Could you at least tell me, for now, about the problem that we can't sync the menu manually?

Jasmin

December 9, 2025 at 7:54 am #17645943

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi Jasmin,

You can manually save the menus in a minimal installation, for example: hidden link