This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Exception, Performance
This topic contains 67 replies, has 4 voices.
Last updated by Carlos Rojas 2 weeks, 4 days ago.
Assisted by: Carlos Rojas.
| Author | Posts |
|---|---|
| November 23, 2025 at 9:05 pm #17602648 | |
|
Jasmin |
Hello Paola I will check the article. I will come back to you. Jasmin |
| November 26, 2025 at 9:58 am #17610810 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi Jasmin, I'll continue working on this ticket because my colleague Paola is on vacation. I will be waiting for your message. |
| December 1, 2025 at 12:52 pm #17622598 | |
|
Jasmin |
Will be back. Jasmin |
| December 1, 2025 at 2:06 pm #17622825 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Sure. Take your time |
| December 5, 2025 at 1:30 am #17636543 | |
|
Jasmin |
Hello Jasmin |
| December 5, 2025 at 1:53 am #17636552 | |
|
Jasmin |
Hello Please see hidden link Jasmin |
| December 5, 2025 at 10:39 am #17637663 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi Jasmin, I created a video showing that it works on our side: hidden link but I recommend developing the site outside Kinsta because their cache memory is too aggressive, and you will get false positives all the time. Once the site is finished, you can restore it in Kinsta and continue from there. |
| December 5, 2025 at 12:42 pm #17638479 | |
|
Jasmin |
Hello Our site is not a development site; it's a PRODUCTION site. rael.org If you're referring to the one I provided you, it is a cloned site just for WPML support to examine. Since it's now old, I will provide a new one. Meaning, unfortunately, developing the site option is not an option for us, and we don't believe that that is a problem. We optimized a DB table 'wp_icl_translate table', but it still time out.. Jasmin |
| December 5, 2025 at 12:43 pm #17638484 | |
|
Jasmin |
and what's the link with Kinsta's caches to the problem sync menu manually not working? |
| December 5, 2025 at 12:46 pm #17638485 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi Jasmin, 1.- Could you tell me what you mean by " developing the site option is not an option for us"? 2.- Yes, we have been working on the staging site to avoid running tests on the production site. This is done for security reasons, and it is a good practice. 3.- I have set your next message private so you can share the credentials to the new staging site, where we will continue running any tests necessary. |
| December 5, 2025 at 12:47 pm #17638502 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
The problem with Kinsta is that the cache is very aggressive, and sometimes the changes made to the site are not reflected, including the ones to the menus. |
| December 5, 2025 at 8:07 pm #17639679 | |
|
Jasmin |
Are you able to see data tables? |
| December 8, 2025 at 10:54 am #17643471 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, Yes, I can see the database. Regarding the suggestion I made earlier, because of the aggressive Kinsta cache memory, taking a copy of the production site outside Kinsta, making the changes, and the restore it in Kinsta is not difficult to do and will save you time. |
| December 8, 2025 at 1:15 pm #17644081 | |
|
Jasmin |
Hello Could you at least tell me, for now, about the problem that we can't sync the menu manually? Jasmin |
| December 9, 2025 at 7:54 am #17645943 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00) |
Hi Jasmin, You can manually save the menus in a minimal installation, for example: hidden link |