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This topic contains 4 replies, has 1 voice.

Last updated by Osama Mersal 1 month ago.

Assisted by: Osama Mersal.

Author Posts
April 16, 2025 at 5:38 am #16936631

dirkT-3

Background of the issue:
I am trying to display menus on a post archive page using Elementor. The menus display correctly in the Elementor editor but not on the front-end. Menus display correctly on all other pages.

Symptoms:
Menus do not display on the front-end of the post archive page.

Questions:

April 16, 2025 at 5:39 am #16936680

dirkT-3

Please send any correspondences regarding this ticket to fhagen@semantica.co.za also please.

April 16, 2025 at 12:17 pm #16938660

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) I couldn't access the site to check the menu. Please let me know if this issue happens to specific languages or all languages.

2) Our system automatically sends emails to the email registered in your wpml.org account. If you want to receive the mail at another email, please change it there.

Best regards,
Osama

April 17, 2025 at 6:05 am #16941902

dirkT-3

Hi Osama,
This happens for all languages and specificsally only on the hidden link page which is the site post archive page.

April 17, 2025 at 9:03 am #16942877

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

The topic ‘[Closed] Menus’ is closed to new replies.