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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 5 months ago.

Assisted by: Long Nguyen.

Author Posts
February 13, 2024 at 9:04 pm #15299566

patriciaJ-7

I am trying to:
Sync the menus (main, footer, etc.)

Link to a page where the issue can be seen:
hidden link
hidden link
hidden link

I expected to see:
Same menu structure should be followed from the original English version with the translated versions. I can see from the backend that the menus are properly translated - I even set manual translation to custom items.

Instead, I got:
On the main menu, the items are incomplete. On the footer, most of the items are being repeated.

February 14, 2024 at 11:42 am #15301809

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hi,

Welcome to the WPML support forum. Thanks for contacting us.

We are currently handling a high amount of ticket and while waiting for one of my colleagues to help with this ticket, please allow me to walk you through some initial debugging documentation.

- Could you please follow the "Use WPML’s WP Menus Sync Feature" section from our documentation: https://wpml.org/documentation/getting-started-guide/translating-menus/#easy-customizable-wp-menus-sync

You may have to synchronize your menus twice: once to create any missing element and the second time to get the same structure/hierarchy.

February 19, 2024 at 10:00 pm #15320203

patriciaJ-7

I already tried synching the menu multiple times but still the structure and items of the English version are not being synced to the translated versions.

February 20, 2024 at 3:51 am #15320483

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Patricia,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

I see you are using the plugin "Max Mega Menu" to set up the mega menu for items in the header. So I suggest you translate the menu manually, please follow the documentation https://wpml.org/documentation/getting-started-guide/translating-menus/#fully-custom-create-menus-manually

While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details
https://wpml.org/home/minimum-requirements/.
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

define( 'WP_MAX_MEMORY_LIMIT', '256M' );
define( 'WP_MEMORY_LIMIT', '128M' );

After adding the code you can confirm that the memory was changed correctly from WPML > Support > WordPress > Memory limit.

Look forward to your reply.
Thanks

The topic ‘[Closed] Menus are not fully synced’ is closed to new replies.