we have an english and italian website( italian as default)
the woo-emails are order onhold, order processing, order completed, order cancelled, order refunded.
My problems are the followings:
1) order processing/ onhold email to Italian users have Email title/ subject in English
2) order completed/ refunded email to English users have email body in Italian;
3) order completed/ refunded email to Italian users have email title/subject in English
I checked all the strings and they look all right
Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
Please provide product and client data required to complete an order so that I can generate the required invoices. Also install and activate the EmailLog plugin.
Thanks
1. Go to Woocommerce > Settings > Emails
2. Select the email to manage
3. Change the admin language at the top to "English"
4. Change the strings to their English equivalent and Save
5. Translate the strings to Italian.
Now test the email. Does it work now for that email?
Thank you so much for your help! I'm curious to know How you resolved my problem? Is it possible to share with me why I had email in mix languages? Thank you again! All the best, Myra
I need consult with you for an issue related to a customized plugin- Groupbuy for our website, one of the features we asked to developer is to be compatible with WPML, obviously it is not really.
My problem is that Customer accesses a group from the English site receive Emails ( group processing, group qualified, group disqualified, group refund ) only in the Italian language. Since I am using WPML I have tried to scan the strings to verify that parts of the plugin are detected and have the possibility to translate them. Actually this happened (with the “WK-GBC” domain scan as you can see in the screenshot) but partially. The text that appears on the screen is old, it is from a long time ago and does not correspond to what is written in the part of the email that I can edit (customized by the plugin developer).
My question is this: how can I make the translation plugin (WPML) translate what I write in the editor? I need that what I write in the text of a customization email to be translated (with subject and email body) in multi language just like those Woo-Emails.
Is this a problem totally depend on the plugin developer? What should they do to make their product be compatible with WPML?
Attached some screenshots to help you understand my question.
From experience, I have found that if you do not configure/customize the woo emails in English, there can be mixed language results. So, my first attempt is to always configure the emails in English admin language, then translate the strings in in String Translation to other languages even if English is NOT the default language.
2. Other plugin
You wrote: "Is this a problem totally depend on the plugin developer? What should they do to make their product be compatible with WPML?"
