Hello, you need to create booking rules, taxes and fees, and activate and configure woocommerce, it is a lot of unnecessary work, i think i am not forgetting anything, you need to see the motopress documentation to confirm, i have already configured taxes and fees and booking rules for you and also a fake address in woocommerce. I strongly suggest you to just edit the website valeprado.com, it is a lot easier and more fast, i will check if it needs any update now and i will update it again, theme and plugins. Please just test the site or else you will have a lot of work and also this issue will be delayed in its resolution, thanks, hope to hear from you soon
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I suspect a compatilbity issue that needs an internal escalation and for forwarding this issue to our development team, the issue needs to be replicated on our test site.
This way we confirm if we are handling a general issue that could affect many sites.
I already checked out the documentation of the plugin and I do not find a clear guide on how to set up the plugin. I tried following this guide, but it is still not working:
hidden link
I am truly sorry, but I honestly also do not have the time to watch their 20-minute tutorial video, as there are many other clients waiting to be attended.
I must be simply missing a setting that I can not find, apart from that everything is set on the sandbox and almost ready for testing.
I would kindly like to ask you again to cooperate in recreating the issue with a simple example, as you are a user/customer of this plugin and knowledgeable about how the plugin works and how it is set up on your site.
Make sure to apply similar settings and create a simple example. Please do not migrate your whole website to this test site.
Hello, i have had some personal delays in answering your message, about this issue i have updated wpml and the booking plugin last friday, hoping that this issue was solved but unfortunately it persists, the english version works fine but the portuguese one has the same issue. The problem is that i do not have the practice to configure the system also, this is the only site i have build with this booking system and it was set up almost 2 years ago, it was switched to the pro version after, i think about a year ago, so it will be an enourmous task for me to set it up, i dont remember how it is done and i dont have the time or resources to set it up just for test purposes, i will sugest the following idea:
I will make a backup from the site valeprado.com and i will restore it on the url of your staging site using all-in-one-wp migration plugin, i have bought the pro version of it, this way all the configurations will be the same and thus you can test everything you want on it, what do you think about this idea?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you, this is a good idea!
I would like to request temporary access (wp-admin and FTP) to the staging site to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you, this is a good idea!
I would like to request temporary access (wp-admin and FTP) to the staging site to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket in the private response form.
Hello again, please look at the title of the issue,
(Motopress plugin checkout functions in English but not in Portuguese language)
i have told you several times that the problem is on the PORTUGUESE VERSION, not the english version, there is no issues in the english version.
i have tried now to book in the Portuguese version of the staging site and the error persists.
Please look at this carefully, this is not the first time you have confusion about the issue being on English instead of Portuguese langage.
I say again:
The issue is in the Portuguese version of the website, in the staging site it persists, the error is the same. Please test a booking in the Portuguese version on the staging site
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
My apologies for the confusion! We handle many support requests (chats and tickets) every day and sometimes we simply do not have the capacity to read a whole ticket again.
On the staging, the issue persists when testing only with WooCommerce, Elementor, Hotel Booking, and WPML (incl. Addons) on the Twenty Twenty-Five Theme.
As I mentioned earlier, this seems to be an issue between Hotel Booking and WPML, and to be able to escalate the issue, we need to try to recreate it on a new test site.
I have tried that earlier but struggled with setting up Hotel Booking. I can offer to give this another try, but I would need you again to install the latest version of Hotel Booking, as our old sandbox has expired.
New sandbox: hidden link
Please leave me a comment on this ticket once the latest version of the plugin has been installed.
Also, it would be advisable to reach out to Motopress and ask them if they are aware of such issues - did you already receive any answer from them?
Hello, i have talked to you before about the staging site and we have agreed that it is best for me to clone the existing site to a staging created by me, i have already sent you the access to the staging site, the problem is that you have acceessed it and instead of making tests in portuguese language as required by me you have made tests in english language, so the problem was only that, i will send you again the satging access:
hidden link
login: Vale Prado
pass: G&T565SW5Q5//(/8DYW0QMJ
the plugin and wordpress are on the latest version
i have talked before with motopress but their technical staff told me that the problem was with WPML, that is the reason i have asked you for help
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, I have tested on the staging and I can confirm an issue with the PT version.
To be able to take further internal steps, we need to replicate the issue on a new test site and then escalate the issue to the compatilbity team. This way we can confirm if we handle a general issue that needs to be reported to MotoPress.
Please install the latest version of Hotel Booking:
New sandbox: hidden link
Leave me a comment once you are done with this task.
