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This topic contains 7 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author Posts
October 27, 2023 at 5:43 am #14675075

meng-hanT

My header and footer are not translated, my custom header and footer are build with Elementor Essential Add-on

October 27, 2023 at 2:28 pm #14680249

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

As far as I checked, the Essential addons don't have the feature to create a Header and Footer. Can you please share which plugin you have used to create the Header and Footer?

Please also include the WPML Debug information in the next message so that I can get a better overview of the site and system. To understand how you can get the debug information, please check the guide below.

- https://wpml.org/faq/provide-debug-information-faster-support/

You'll find a box to add the debug information when composing your next message.

Looking forward to your response.

Best Regards,
Prosenjit

October 28, 2023 at 9:53 am #14683193

meng-hanT

Im sorry its not essential addon, is royal add on, may I know how to translate my custom header and footer ?

October 30, 2023 at 7:46 am #14688635

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
I hope you're doing well.

Thank you for your clarification. Kindly be informed that this plugin is not yet listed in the compatible plugin list of WPML. Therefore, the issue you're having might be a compatibility issue.

You can check the compatibility from here: https://wpml.org/plugin/

However, to investigate further, I installed the Royal Elementor Addon plugin in my development environment and found that this plugin is tightly integrated with the Elementor builder. It is not possible to access the Header post from the default WordPress builder. Also, since they have modified the default post list section, the option to add translation is not showing there.

For now, the Header and Footer template can only be translated by taking the manual translation approach. I covered the entire process in a video. Please check the video for a better understanding: hidden link

Please carefully follow each step because some complex adjustments are involved there. If you encounter any difficulties or need clarification, please let me know. I will be happy to help.

Best regards,
Prosenjit

October 31, 2023 at 1:47 am #14695979

meng-hanT

Wow thank you so much best support ever !

October 31, 2023 at 1:57 am #14696015

meng-hanT

I'm dealing with another issue right now...

hidden link

This is my website, I created with ShineTheme, they said they help and support for WPML integration, and WPML is compatible with their theme, they even have a documentation for WPML integration, but when I follow the step and everything to change the languages, the languages changed successfully, but when I switch to other languages, my custom header, my setting, my price, picture, alot of thing all disappear, you can check it above the link I place.

We spent months to upload all the data... but now we need to re-upload again for every languages switched ?... I try to contact their support, but seems useless...very bad experience with their support... I really need help with this... can you please help me...?

屏幕截图 2023-10-30 174127.png
October 31, 2023 at 2:15 am #14696133

meng-hanT

Can you see how they conduct their support... So rude... Please help...

屏幕截图 2023-10-31 101223.png
October 31, 2023 at 6:49 am #14696731

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for the feedback.

Glad to hear that you're happy with the support. The Traveler theme by Shinetheme is indeed compatible with WPML. But, as per our support guideline, we are allowed to discuss one issue per ticket. Since the issue that you mentioned in the last response is different than the issue reported initially, I kindly request you create a new ticket mentioning the other issues. Me or one of our supporters will take the ticket and assist you accordingly.

Before that, you can go through the documentation below and ensure that the WPML configuration for the Hotel and other post types is done correctly.

- hidden link

Please let me know if you need further assistance with the Header and footer translation issue. Otherwise, kindly mark this thread as resolved. 🙂

Best regards,
Prosenjit