My site status is showing as inactive

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This topic contains 14 replies, has 1 voice.

Last updated by isiM 3 weeks, 1 day ago.

Assisted by: Bobby.

Author	Posts
March 24, 2026 at 8:36 am #17920411
isiM	I am not able to do translation on the website, most likely because the status is showing as inactive. Please help
March 24, 2026 at 11:03 am #17921402
isiM	This has not been resolved still even after deleting and reinstalling the website key
March 24, 2026 at 6:01 pm #17923705
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, If possible please share more information with me so I can better undestand the issue you are experiencing. With WPML installed and activated on your site, what is the error you are receiving or road block when you attempt to translate? You mentioned it says innactive, would you mind share a screenshot with me on what is inactive? Are you referring to the Translate Everything mode within WPML->Translation Dashboard area?
March 24, 2026 at 7:00 pm #17923784
isiM	In the account, it i showing that isimarkets.com s in active. In WordPress, I'm also not able to apply credit
March 25, 2026 at 11:21 am #17925963
isiM	It is taking a really long time to get a response. Can you help here urgently please?
March 25, 2026 at 5:52 pm #17927273
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	You have 530,000 credits in the wpml.org account. In the site there are 444 credits left. and the site key has 60,000 credits assigned. From my side I am not able to control these credits as they are assigned to your actual account, if possible, please click on "manage credits" -> what are the options you see, are you able to move them? Also, go to WPML->Support->Troubleshooting-> at the very top there is an AMS ID, with a red background, can you share that with me.
March 25, 2026 at 6:23 pm #17927302
isiM	I am able to assign credit within https://wpml.org/ but it is not reflecting in wordpress
March 25, 2026 at 6:27 pm #17927306
isiM	1. I found these error logs (Attached) 2. I Can't see an ID with a red background but I can see this: Your Automatic Translation account id is 38663462-3462-5035-b239-386432663533#eNsXX7uWrcC2TJrrD2awDAtt
March 25, 2026 at 6:55 pm #17927385
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you, that gives me what I need. The site is showing the URL registered for this ID as hidden link However, on your screenshot the one that shows the inactive key is isimarkets.com Can you please verify that URL that you are currently using as your live site. Also, I will enable the private field reply that way I can further help if need be to merge the account from my side now that I have this information.
March 25, 2026 at 7:01 pm #17927390
isiM	hidden link is the dev site. The live site is isimarkets.com. Unfortunately you won't have access to WP even if I gave you. We have a security protocol in place that needs to whitelist your IP address before you can access it. Could you talk me through wha I need to do?
March 25, 2026 at 10:08 pm #17927627
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The problem is that your site is not registered at all on our cloud system. reffering to isimarkets.com The only URLs that are registered are: hidden link hidden link There are some ways to force update it. 1. Go to your database and run the following SQL query -> share with me the results. select * from wp_options where option_name = 'WPML_SITE_ID:ate' OR option_name = 'WPML_TM_AMS' 2. Go to WPML->Support->Troubleshooting-> run: - Clear the Cache in WPML - Synchronize Local Job ids with ATE - Synchronize translators and translation managers with ATE Run step 1 and re share the new results with me after running the Troubleshooting actions.
March 26, 2026 at 11:53 am #17928849
isiM	Result: +-----------+------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------+ \| option_id \| option_name \| option_value \| autoload \| +-----------+------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------+ \| 2130 \| WPML_SITE_ID:ate \| 38663462-3462-5035-b239-386432663533 \| off \| \| 2131 \| WPML_TM_AMS \| a:4:{s:7:"user_id";i:1;s:6:"secret";s:44:"Vf4CQhBpgwAkX4B7gxqyfMG428BPJ8yPsGVUQ3hDVbUt";s:6:"shared";s:24:"eNsXX7uWrcC2TJrrD2awDAtt";s:6:"status";s:6:"active";} \| auto \| +-----------+------------------+------------------------------------------------------------------------------------------------------------------------------------------------------------------+----------+
March 26, 2026 at 5:37 pm #17930318
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The ID 38663462-3462-5035-b239-386432663533 belongs to hidden link If the site URL is isimarkets.com, then this is going to trigger warnings/issues. Go back to the database, run the same SQL query, and delete both of those entries. (Make sure to have a full and recent backup before making any changes to the database please. ONLY delete these 2 entries to avoid irreversible issues) NOTE: DELETING Database records should only be done when a supporter directly works on the ticket with you and AFTER a backup is in place./strong> Once done, update me here please as these records will generate a new ID automatically after they have been deleted.
March 27, 2026 at 10:08 am #17931522
isiM	This action has been completed. deleted MySQL [wordpress]> select * from wp9sip_options where option_name = 'WPML_SITE_ID:ate' OR option_name = 'WPML_TM_AMS'; Empty set (0.001 sec)
March 27, 2026 at 11:07 am #17931928
isiM	Its all working now. Thanks you for for the help