[Closed] My WPML string translation was automatically updated to 3.2.7 5 days ago and it

Hi there.

1. Before this ticket gets assigned to my colleagues, can you please elaborate a bit more on this matter?

How long are the delays and how different are they compared to the time before String Translation was updated?

Does this happen on specific scenarios or steps that you go through or they are happening all the time on any language?

2. Can you also please follow the steps my colleague shared in this other ticket here:
https://wpml.org/forums/topic/performance-of-website-with-9-languages-nl-en-de-fr-and-5-regions/#post-14185961

Please let us know.

Thank you.

Mihai Apetrei

Hi,

Thank you for contacting the support. I am assigned this ticket and 'll try my best to help you fix the problem.

Before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin causing the load time to increase, if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know your findings.

Regards.

Thank you for the updates. I understand you mentioned this in one of your earlier messages but purpose was to check with WPML and standard theme only first. So we can see how are the load times with WPML only.

Anyways, may I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend having load time issue (if there are specific ones).

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

I am trying to login with the credentials I had during this cloudways staging site creation, as well as, the ones you provided to your site, but unfortunately none of these seems to work for hidden link.

Can you please provide me one of the admin user/pass for this staging site?

I've set your next reply as private.

hmmm, when migration was completed, did you login by any chance to check if everything was setup right?

If yes, can you use the same method to login again? or perhaps, use the same user/password you try to login to your wordpress.com site?

As an alternative, do you remember any other admin user from your site, which you can use to login? Since the site is migrated, all users should also be in the DB.

Please let me know or I'll see what I can do about it.

Thank you for your patience and cooperation.

I tested on CW site in much detail and 've escalated the issue to our 2nd tier team, for further investigation.

I'll update you as soon as I hear back.