Need to install wpml on site

This thread is resolved. Here is a description of the problem and solution.

Problem:
You need help with re-registering your site with a new WPML site key without affecting your existing translations.
Solution:
We recommend following these steps to re-register your site:
1. Visit https://wpml.org/account/sites/, and delete your old site key in the WPML account.
2. Navigate to Plugins → Add New and click the Commercial tab. There, click 'Unregister WPML from this site.'
3. After the page loads, click on 'Register WPML.' You will see a message asking you to enter the site key. Click on 'Get a key for this site.'
4. Complete the site key wizard in your WPML account and set it to the Production site.
5. Copy your new key and paste it into the Commercial tab.
6. Assign credits to your site.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 2 weeks ago.

Assisted by: Andrey.

Author	Posts
April 20, 2026 at 8:58 am #17979938
Clinica Radiance	i need you to help me with this issu i have now
April 20, 2026 at 10:32 am #17980443
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. I’ve read through the chat, but I’m still not entirely sure what you’re trying to achieve. Could you please elaborate and provide more details? In some cases, screenshots can help clarify any confusion. If possible, please use the “upload an image” option below the comment area to share them.
April 20, 2026 at 10:49 am #17980486
Clinica Radiance	Hello, I would like your help transferring the WPML site registration for my website radiance.al. The site is currently connected to an old WPML account, but I have purchased translation credits on a new WPML account and I want to use the new account for this website. At the moment, I am unable to register the site with the new account because it is still linked to the old one. I do not want to delete any existing translations or website content — I only need to remove the old registration and connect radiance.al to the new WPML account. Could you please help me transfer the site registration to the new account? Website: radiance.al Thank you very much for your support.
April 20, 2026 at 1:19 pm #17981152
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for the explanation. You would need to re-register your site with a new site key. Your translations won't be affected and will stay intact. 1. Go to https://wpml.org/account/sites/, delete your old site key in the WPML account. 2. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site. 3. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site. 4. In your WPML account, complete the site key wizard and set it to the Production site. 5. Copy your new key and paste it into the Commercial tab. 6. Assign credits to your site.