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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 70 replies, has 2 voices.

Last updated by Kor 9 months ago.

Assisted by: Kor.

Author Posts
November 1, 2023 at 8:11 pm #14711005

Chainalysis

A moment ago when I first loaded the page, the page title included "page not found". Now I don't see that message, maybe because I clicked on "Edit Page", even though I didn't save anything.

The theme will throw errors in certain cases where mandatory/required fields are missing.

Would it help to switch to a stock theme during testing, to make sure that the translated fields are syncing properly?

Obviously the content won't display properly if we use a stock theme, but it might help you to check whether any errors are appearing on the back end of the site regardless of theme.

You can also feel free to deactivate as many plugins as you'd like. This is a test site, not a production site.

Lastly, please let me know if you'd like me to reset this test environment, in case things have gotten too broken and you'd like to try again with the original setup and production content.

For example, you might deactivate all of the plugins except for the WPML plugins, ACF, and ACFML, and then see whether translations still malfunction using the normal method of using the translation queue.

November 1, 2023 at 8:12 pm #14711007

Chainalysis

Please excuse all of the message, but one more thing --

Is it possible to troubleshoot this without creating duplicates of pages, or is that part of your troubleshooting?

We normally do NOT duplicate pages. We simply take pages and use the WPML translation manager to send the items for translation as part of the translation queue.

November 1, 2023 at 8:15 pm #14711099

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I would like to escalate this further to our 2nd Tier Support. Are you able to share a copy of the site? https://wpml.org/faq/provide-supporters-copy-site/ .

If not, I would need you to restore the site and share FTP access here so that I could include this in a report.

November 1, 2023 at 8:35 pm
November 2, 2023 at 6:45 pm
November 2, 2023 at 8:33 pm
November 2, 2023 at 8:34 pm #14721187

Chainalysis

Oh, and it looks like there was a typo in the admin URL that I originally shared.

It's /wp-admin/ , not /p-admin/

My apologies.

November 6, 2023 at 7:38 pm
November 6, 2023 at 7:45 pm #14741623

Chainalysis

Hi Kor, it might be the port -- please use port 2222 for SFTP on this site.

November 6, 2023 at 7:46 pm #14741625

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

it worked. Checking now and will update you shortly.

November 6, 2023 at 7:48 pm #14741631

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Can I have the server folder location for the staging site? hidden link

November 6, 2023 at 8:00 pm #14741663

Chainalysis

Sure! On Pantheon, the key folders are /code, where all of the code repository exists, and /files, where all of the uploads exist.

November 8, 2023 at 4:07 pm #14758931

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've escalated this to our 2nd Tier Support and I will come back to you once I've feedback.

November 10, 2023 at 2:43 pm #14778059

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I have feedback and our 2nd Tier Support is requesting a copy of the site. Are you able to send over a copy of the site along with the database? I will then try to import it into our dev site for further investigation. You can upload the files into dropbox or google drive and share the link with me.

November 13, 2023 at 5:14 pm

The topic ‘[Closed] new translations fail to appear on a page’ is closed to new replies.