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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 70 replies, has 2 voices.

Last updated by Kor 7 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
November 14, 2023 at 5:16 pm
November 16, 2023 at 3:21 pm
November 16, 2023 at 4:57 pm
November 20, 2023 at 7:12 pm #14880483

Chainalysis

Hi Kor, could you please grant me the ability to create a private reply, so that I may share a new link with you?

November 20, 2023 at 7:54 pm #14880693

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've just enabled it for you.

November 20, 2023 at 8:18 pm #14880725

Chainalysis
November 20, 2023 at 8:20 pm #14880729

Chainalysis

Sorry could you please create the private option again, but with the option to provide upload links? Somehow my comment with the link was public, so I deleted it.

November 21, 2023 at 1:05 am #14881303

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry about that. Please retry again.

November 21, 2023 at 2:34 pm
November 23, 2023 at 4:19 pm
November 27, 2023 at 3:42 pm #14932401

Chainalysis

Hi Kor, my apologies if you were trying to install plugins on the wpml pantheon test site at wpml-chainalysis.pantheonsite.io, and unable to do so.

I've reenabled SFTP write access so that you can manager plugins as needed on this test site. My apologies that SFTP write access was deactivated.

I looked at your Cloudways site and I don't see any migration plugins installed there either, so please try again at your convenience. It also seems that the SQL link you shared keeps timing out, so I'm not sure whether there's some sort of link expiration issue or whether we simply cannot connect from a public http connection.

If it helps, I've installed the following two plugins on wpml-chainalysis.pantheonsite.io:

1. All-in-One WP Migration
2. Cloudways WordPress Migrator

Feel free to use whichever tool you think is best.

If you run into any problems when you create a Cloudways test copy of the site, please let me know any specific error messages that you see.

Thank you,
Joe

November 28, 2023 at 9:00 pm #14944635

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm able to finally get a copy of the site and I've shared this with our 2nd Tier Support. I will come back to you once I have feedback.

December 5, 2023 at 7:59 pm #15002549

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I appreciate your patience.

I have some feedback from our 2nd Tier Support team. They suggest that for the ACF flexible field, you have chosen to "copy once," but it's advisable to select "copy" to maintain the correct structure across languages. This particularly applies to the "modules" field.

Could you please give this a try and check if it resolves the issue?

December 7, 2023 at 10:30 pm #15021589

Chainalysis

Hi Kor, I tried this on our "wpml" test site, and the problem persists.

Can you check whether I made the requested change correctly?

I edited the ACF "Page Modules" field group and changed the flexible content field to "Copy".

Then I sent myself a job for translation -- the "Consumer Brand Crypto Solution" solution page -- from English to Japanese.

I created a test edit in the first field of. the translation and then marked the translate as complete within the ATE.

But the translations queue -- hidden link -- indicates that the job is still "in progress" even though it should have a status of "Completed".

December 8, 2023 at 8:13 pm #15028017

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I can see that you've configured the ACF flexible content to 'Copy' and I'm currently working on this page hidden link .

I've forwarded your feedback to our 2nd Tier Support and I will come back to you once I have a response.

The topic ‘[Closed] new translations fail to appear on a page’ is closed to new replies.