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Supporter timezone: Europe/Madrid (GMT+02:00)

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This topic contains 18 replies, has 1 voice.

Last updated by Carlos Rojas 3 days, 11 hours ago.

Assisted by: Carlos Rojas.

Author Posts
June 17, 2025 at 4:04 pm #17143339

Yves Vandeuren

I just did a test on the sandbox site.

I used the default "Contact Me" form which was already created.
I translated it in FR using the Translation Management.

I added the form on a test page (pasting the shortcode) :
hidden link
Created a duplicate version in FR :
hidden link

I submitted the form on both the EN and FR version of the page.
Here are the results :
- The form is correctly translated (fields / button)
- Success message is displayed in FR in both cases after submission
- Both email actions that are set up on the form, are sent translated in FR

I didn't receive the emails but we can check in the logs :
hidden link

So yeah there are issues even on this sandbox environment.
Success message and email actions are always translated in FR, even when submitting on the EN page.

FYI I installed Classic Editor to make the page, as I'm always using it instead of Gutenberg.
I also did a test by disabling it, just to be sure... same result.

June 18, 2025 at 8:42 am #17145134

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for reproducing the issue on the sandbox site.

After trying a few times, I was able to reproduce the issue, but it doesn't happen all the time. For this reason, I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look into this issue.

I will get back to you as soon as I have more information.

June 20, 2025 at 8:54 am #17153434

Yves Vandeuren

Hello Carlos,

Any news about our issue ?

Thanks.

June 20, 2025 at 9:56 am #17153670

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

No news yet. I was able to reproduce the issue intermittently on the sandbox site, and our 2nd-tier specialists are trying to reproduce it so they can investigate the cause of the behavior.