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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues where not all headings are showing and internal links are not working on your site.
Solution:
We recommend you take the following steps to resolve the issue:
1. Ensure you have a full backup of your website.
2. Navigate to WPML > Settings > Custom XML Configurations Tab.
3. Add the following code:

<wpml-config><br />  <shortcodes><br />    <shortcode><br />         <tag>vc_column</tag><br />         <attributes><br />            <attribute encoding="vc_link" type="link">link_to</attribute><br />            <attribute type="link">column_link</attribute><br />         </attributes><br />     </shortcode><br />  </shortcodes><br /></wpml-config>

4. Make a minor edit to the original page that contains the link, such as adding a blank space to a text.
5. Save your changes.
6. Update the translation.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 7 months ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
November 5, 2024 at 3:11 pm

jensR-11

Background of the issue:
I am trying to resolve an issue on my site hidden link where not all headings are showing and internal links are not working.

Symptoms:
Not all headings are showing, and internal links are not working.

Questions:
Not all headings are showing, and internal links are not working.

November 5, 2024 at 3:53 pm
November 5, 2024 at 4:02 pm #16368043

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I'm still checking the issue with the internal links. I'll get back once I have new information.

Can you please reply to this message sharing the details about the headings issue again? This way, I can create a new ticket for it and keep thing organized 🙂

November 5, 2024 at 6:45 pm #16368836

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I've tested in a isolated environment and found out that WPML does not translate those links. This is a compatibility issue. I've escalated that to our devs, so they can find a permanent solution to that. I'll be back once I have new information.

Again: can you please reply to this message sharing the details about the headings issue again? This way, I can create a new ticket for it and keep thing organized

November 6, 2024 at 9:37 am #16370535

jensR-11

Hello, I've made a clone of the site for you to investigate...

November 6, 2024 at 2:15 pm #16372512

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

At the moment, no staging version is required. Thanks, nonetheless. As I said, I'll be back once I hear from the devs.

It's really important that you answer that, so I can create the new ticket:
Can you please reply to this message sharing the details about the headings issue again? This way, I can create a new ticket for it and keep things organized

November 14, 2024 at 12:04 pm #16402459

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for waiting. I got feedback from our devs. Please make sure to have a full website backup and follow these steps:

1. Go to WPML > Settings > Custom XML Configurations Tab
2. Add the folllowing code:

<wpml-config>
  <shortcodes>
    <shortcode>
         <tag>vc_column</tag>
         <attributes>
            <attribute encoding="vc_link" type="link">link_to</attribute>
            <attribute type="link">column_link</attribute>
         </attributes>
     </shortcode>
  </shortcodes>
</wpml-config>

3. Make a small change in the original page that contains the link. You can add a blank space to a text.
4. Save
5. Update the translation

Let me know if that solves your issue.