[Resolved] Not losing current translations not visible in editor
This thread is resolved. Here is a description of the problem and solution.
Problem: After migrating from qtranslate to WPML, the client noticed that while the English translations are visible on the frontend, they do not appear in the WPML editor for pages; however, articles are displayed correctly. Solution: The issue arises because the translations were manually created without using WPML's translation workflow, leading to no data being associated with these translations in the Classic Translation Editor. We recommend two potential solutions: 1. Switch to the Advanced Translation Editor (ATE), which supports automatic translation. This change might require retranslation and could incur translation credit costs. For more details on how to switch, visit Switching from Classic to Advanced Translation Editor. 2. Continue using the Classic Translation Editor if you prefer full control over the translations, though this method is less convenient and more manual.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
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Thanks for your patience. I can see the issue and I have no solution for this. Please allow me to escalate this further to our 2nd Tier Support for further investigation. I will come back to you once I've feedback.
Thanks for your patience, and apologies for the inconvenience. Could you please clone the production site again from hidden link to our staging environment at hidden link?
I’ve made some changes, and the English page now correctly reflects the contents from the Classic Translation Editor. It appears that deleting and retranslating the English page resolves the issue, but this is not the solution we want to rely on. Further investigation at the database level is needed.
I cannot lose all work I've done before I've contacted you on the sandbox website. I m not sure why you want me to completely delete it, because it is now to point of no return with your changes made?
Thanks for your patience. Our 2nd Tier Support has reviewed the issue and shared the following:
It appears that the translation was created manually without using WPML's translation workflow. As a result, the Classic Translation Editor (WPML Editor) has no data associated with the translation, and there’s no mechanism to automatically populate it.
Please note that using the ATE will require retranslation and may incur translation credit costs.
Alternatively, you can continue using the Classic Translation Editor, which gives you full control over the translations. However, this method is less convenient and more manual compared to the ATE.
I had used the plugin qtranslate to WPML, so not quite manually but from what I understand there is nothing you can do anyway, so will copy and paste everything.
However, is there any way to know what you modified on sandbox site that makes it that even recovering my jul6 backup of the plugin and database doesn't work?
'WPML\UserInterface\Web\Infrastructure\WordPress\CompositionRoot\Config\Event\Translation\Links\ItemUpdateEvent' not found in /home/oinlk951/sandbox.jaquebec.org/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/UserInterface/Web/Infrastructure/WordPress/CompositionRoot/Config/ConfigEvents.php:40 Stack trace: #0 /home/oinlk951/sandbox.jaquebec.org/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/CompositionRoot.php(64): WPML\UserInterface\Web\Infrastructure\WordPress\CompositionRoot\Config\ConfigEvents->loadEvents() #1 /home/oinlk951/sandbox.jaquebec.org/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/wpml.php(55): WPML\CompositionRoot->loadEventListeners() #2 /home/oinlk951/sandbox.jaquebec.org/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(78): require_once('/home/oinlk951/...') #3 /home/oinlk951/sandbox.jaquebec.org/wp-includes/class-wp-hook.php(324): {closure}('') #4 /home/oinlk951/sandbox.jaquebec.org/wp-includes/class-w in /home/oinlk951/sandbox.jaquebec.org/wp-content/plugins/sitepress-multilingual-cms/vendor/wpml/wpml/src/UserInterface/Web/Infrastructure/WordPress/CompositionRoot/Config/ConfigEvents.php on line 40
Thanks for your reply. These are the changes that I've made.
1. I've deactivated most of the 3rd party plugins and leave only some important plugins that are required to troubleshoot the issue. You can reactivate all 3rd party plugins again anytime.
2. I've translated the English language homepage using the Classic Translation Editor(WPML Editor) and this overwrites the English translation.
3. I've run some of the troubleshooting options in WPML > Support > Troubleshooting
- Clear the cache in WPML.
- Remove ghost entries from the translation tables.
- Fix element_type collation.
- Fix WPML tables collation.
- Set language information.
- Fix terms count.
- Fix post type assignment for translations.
Thanks for your reply. You previously shared a backup with me from your staging site. Would you like me to resend it to you so you can restore the site from it?
