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This topic contains 5 replies, has 2 voices.

Last updated by Andrey 1 year, 9 months ago.

Assisted by: Andrey.

Author Posts
October 5, 2023 at 7:02 pm #14522839

daveD-10

I am trying to: Process payments using the iDEAL-Checkout (native) - Rabo Smart Pay for WooCommerce plugin in German language

Link to a page where the issue can be seen: Example orders screenshot attached

I expected to see: Orders with completed transaction record

Instead, I got: Orders that do not complete the order process

During my troubleshooting, I found that orders with English descriptions of the shipping were processing properly. Orders with the German translation of shipping were all failing.

I have temporarily disabled other languages on the site. But I do have a staging site we can test on.

Orders-‹-Cocoons-Fitovers-Europe-—-WordPress.png
October 5, 2023 at 7:04 pm #14522865

daveD-10

Order that successfully processed.

Edit-order-“Order-–-October-5-2023-08-14-PM”-‹-Cocoons-Fitovers-Europe-—-WordPress.png
October 5, 2023 at 7:05 pm #14522895

daveD-10

German language order that did not process or capture the payment.

Edit-order-“Order-–-October-5-2023-08-07-PM”-‹-Cocoons-Fitovers-Europe-—-WordPress.png
October 6, 2023 at 10:07 am #14526289

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’m sorry that you ran into trouble with this! I’ll need a little more information to see what’s happening here.

What are the results if you temporarily deactivate all plugins except WPML, WooCommerce Multilingual, and WooCommerce Multilingual & Multicurrency?

Please elaborate on the following:

I found that orders with English descriptions of the shipping were processing properly. Orders with the German translation of shipping were all failing.

Are you using the same payment method for both languages?

October 10, 2023 at 5:44 pm #14553143

daveD-10

Ok. I'll do that and report back.

October 11, 2023 at 11:08 am #14558635

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Sure, thank you for your feedback.