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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's site is experiencing slow performance, taking nearly 13 seconds to render each page, potentially due to the WPML Media Plugin.
Solution:
We recommend creating a new staging site and performing the following steps:
1) Navigate to WPML >> Settings >> Media Translation.
2) Click on the Start button and wait for the process to complete.
3) Go to WPML >> Support page, and click on the Troubleshooting link.
4) On the Troubleshooting page, click on the following options in the Clean up section, waiting for confirmation after each:

  • Clear the cache in WPML
  • Remove ghost entries from the translation tables
  • Fix element_type collation
  • Set language information
  • Fix WPML tables collation
  • Assign translation status to duplicated content
  • Fix terms count
  • Fix post type assignment
  • Cleanup and optimize string tables

If this solution does not resolve the issue, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 58 replies, has 3 voices.

Last updated by Bigul 1 year, 9 months ago.

Assisted by: Bigul.

Author Posts
January 11, 2024 at 4:04 pm #15175773

Bigul

Hello,

Thank you for the details. I can log in to the site now. The site credentials and server protection values are interchanged.

You have activated all the WPML add-ons now, which are not needed on your site. So please deactivate WPML add-ons except the WPML String Translation & Media Translation plugins. Then check if there are any differences in the result.

Refer to the attached images for more details and let us know your feedback.

--
Thanks!

Bigul

2024-01-11_21h08_36.png
2024-01-11_21h07_09.png
January 12, 2024 at 7:41 am #15177399

prajwalM

ok, I'll try the above thing but I have one question when we checked our website loading time then only WPML media add-ons take a huge time to load so I think we need to cross-check its script.
Please find an attached screenshot.

loading time screenshot.png
January 12, 2024 at 7:47 am #15177420

prajwalM

Please find the second screenshot as well

loading time screenshot 2.png
January 12, 2024 at 11:09 am #15178493

Bigul

Hello,

Thank you for the updates. Please share the following details to collect more information on this.

1) Which tool are you using for analyzing the performance?

2) Are you facing any performance/loading issues in the frontend or backend of the site?

--
Thanks!

Bigul

January 12, 2024 at 11:54 am #15178820

prajwalM

Hi Bigul,
As per your suggestion, we deactivated some add-ons still there is no change. we still facing the loading time issue for wpml medi add on please check it's script

January 12, 2024 at 11:56 am #15178824

prajwalM

We using the code profile pro tool for checking the performance

January 12, 2024 at 2:37 pm #15179670

Bigul

Hello,

Thank you for the updates. We would like to make sure, this issue exists when WPML plugins are only active with the default WordPress theme like 2023.

Just to make sure, please let us know if you are facing any performance/loading issues in the frontend or backend of the site when the WPML CMS or WPML Media Translation plugin is active.

I mean apart from this result - hidden link

--
Thanks!

Bigul

January 12, 2024 at 6:30 pm #15180551

prajwalM

The each pages are taking huge time for loading when we activate above plugins

January 12, 2024 at 6:33 pm #15180560

prajwalM

We also created the second version of staging site with no content still website takes huge time for load am sharing that staging site link as well

January 12, 2024 at 6:36 pm #15180562

prajwalM

New version of staging site : hidden link

January 13, 2024 at 8:03 am #15181106

Bigul

Hello,

Thank you for the updates. Please share the credentials to access the new staging site for further checking. Enabling the private option for the next reply.

--
Thanks!

Bigul

January 15, 2024 at 7:18 am #15183145

prajwalM

sorry this is not a new staging site it is just the same domain. we created the above page with no content and tested it through the tool and it takes a huge time to load.
Is it possible for you to minimize the WPML Media script so it will take less time to load?

January 15, 2024 at 9:26 am #15183805

prajwalM

Are you there? Any update on my request?

January 15, 2024 at 9:28 am #15183808

Bigul

Hello,

Thank you for the feedback. The upcoming versions of WPML(4.7 and 4.8) are coming with a lot of performance improvements. WPML 4.7 is in the QA stage now.

But we would like to make sure, this issue exists when WPML plugins are only active with the default WordPress theme like 2023. So it is okay to do the testing on your staging site - hidden link, it will help us a lot in debugging.

Also, please share more details about your host services and its current plan.

--
Thanks!

Bigul

January 15, 2024 at 9:58 am #15184019

prajwalM

Ok i'll discuss with my hosting provider about this and let you know