[Resolved] Our WPML Account has expired from the portal .
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to log into their WPML account and received a notification that their account had expired. They were confused about how to renew their WPML account and regain access. Solution: We clarified that the client has two accounts: one with a lifetime license (ashok.dudhat@gamsoftwaresolutions.com) and another CMS account that expired (ashok.dudhat@techjobsfair.com). The issue arose from attempting to access the expired CMS account. We advised the client to ensure they are logging in with the lifetime license account to avoid expiration issues. If the problem persists on a website, we recommended regenerating the key following the steps provided here: Regenerate Key Documentation.
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Timezone: Europe/Zagreb (GMT+02:00)
Hi,
Can you tell me this happens for ashokD? Because you have a lifetime license, so there should be no expiration dates or renewals of any kind.
The issue happens when one of the websites or your WPML account when you try to login to https://wpml.org/account/? Can you send me a bit bigger screenshot on where you see this?
If you see this on any of the websites, can you try this? So regenerate the key.
Yes, I do have a lifetime license. However, the issue still persists.
I’m sharing additional screenshots below to help you understand the situation more clearly. Please have a look and let me know how we can resolve this.
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+02:00)
I’ve checked with the systems support team, and it looks like there might be some confusion regarding the account used for your support request. According to their records, there are two accounts under your name:
From what I can see, the screenshots you shared appear to be from the CMS account (ashokD-2), not the lifetime account (ashokD), which is the one you used to contact me.
Could you please confirm:
- Which email/account you were logged into when the issue occurred?
- Whether the issue is related to the CMS account (ashok.dudhat@techjobsfair.com) or the lifetime one (ashok.dudhat@gamsoftwaresolutions.com)?
Once I have that confirmation, I’ll be able to help you more effectively.
Oh, I see — that was our misunderstanding. You’re absolutely right; we were trying to access the CMS account, which doesn’t have a lifetime license. Apologies for the confusion and any inconvenience caused.
We’ve now successfully logged in using the correct lifetime account (ashok.dudhat@gamsoftwaresolutions.com), and everything seems to be working fine.
Thank you so much for your patience, timely response, and support — it’s truly appreciated. Once again, we’re sorry for the oversight, and thank you for guiding us in the right direction.
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