Page isn't redirecting properly

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the Japanese version of a specific page on their website does not display and instead shows an error indicating that 'The page isn’t redirecting properly'. This issue is caused by a 301 redirect loop.
Solution:
We recommend checking for any active redirects that might be causing this issue. Specifically, go to Yoast SEO under the Redirects section and remove any active redirects for the problematic page. This should resolve the redirect loop and allow the page to display correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Bobby 1 year ago.

Assisted by: Bobby.

Author	Posts
May 14, 2024 at 3:12 pm #15626184
wi-sunA	Hi, Our site wi-sun.org has English, Japanese, and Chinese versions. I have a problem with the Japanese version of one page not displaying. Here's what happens. --Browse to hidden link --In the upper left ocorner, click on the language next to English in the language picker area. --The page doesn't display. Instead, this error message appears: The page isn’t redirecting properly An error occurred during a connection to wi-sun.org. This problem can sometimes be caused by disabling or refusing to accept cookies. The Chinese version of hidden link works just fine. Other Japanese language pages work just fine. Can you help me figure out what's going on? You can access our website here: [removed] You can use the Forgot password feature to reset the password. The email associated with this account is noreply@wpml.org. --Matt
May 14, 2024 at 7:32 pm #15626842
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi Matt, I have ran a redirect check and there is an active 301 redirect causing a redirect loop. The redirect is coming from Yoast, please go to Yoast->Redirects and remove any active redirect for this page. >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Server: nginx Date: Tue, 14 May 2024 19:30:29 GMT Content-Type: text/html; charset=UTF-8 Connection: close X-Redirect-By: Yoast SEO Premium Content-Security-Policy: upgrade-insecure-requests Location: hidden link X-Httpd: 1 Host-Header: 6b7412fb82ca5edfd0917e3957f05d89 X-Proxy-Cache: MISS X-Proxy-Cache-Info: 0301 NC:000000 UP: >>> hidden link > -------------------------------------------- > 301 Moved Permanently
May 17, 2024 at 4:17 pm #15640496
wi-sunA	Thanks for pointing out the redirect. That fixed the problem. I don't know who put that there!