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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 27 replies, has 0 voices.

Last updated by Shekhar Bhandari 6 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author	Posts
November 2, 2025 at 2:52 am #17537778
lampriniP	Background of the issue: I am trying to access the Greek version of a page in my LMS on my site hidden link. Symptoms: When I click to join the Greek version, it says 'page not found'. The URL is hidden link. Questions: Why is the Greek version of the page not found? How can I fix the 'page not found' error for the Greek version?
November 3, 2025 at 7:31 am #17539570
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. Is the greek page already translated 100%? Can you go to settings->permalinks and save the permalinks once to see if it helps. If the above doesn't help, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
November 3, 2025 at 9:50 am #17540077
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The login details is not working, please check and adjust the login details so I can check, you can edit the previous private reply to send the details in private. Thanks
November 3, 2025 at 5:16 pm #17542968
lampriniP	Editing the previous private message is not working.
November 4, 2025 at 4:22 am #17543796
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello 🙂 I have enabled the private reply for you, please add the details in the next private reply. Thanks
November 4, 2025 at 6:29 am #17543902
lampriniP	There is no private reply. its regular
November 4, 2025 at 6:30 am #17543903
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	That's strange, enabled it again.
November 4, 2025 at 6:34 am #17543912
lampriniP	Dear Shekhar, i see it is as a regualr reply.
November 4, 2025 at 6:38 am #17543913
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Please add the details in the reply itself, I will mark it as private as soon as I receive it. Thanks
November 4, 2025 at 7:03 am #17543943
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Please follow the below steps to fix the issue: - Go to WPML->Settings->Post Type Translations - Search for (stm-courses) - Click on "Set different slugs in different languages for Courses." - Now add the slug translations for courses. This will fix the issue, after the change please clear the cache once. https://wpml.org/documentation/getting-started-guide/translating-page-slugs/ Look forward to your reply. Thanks
November 4, 2025 at 7:25 am #17543998
lampriniP	Dear Shekar, Many thanks for your reply. I added the slug, however i still have 404 error and for some reason it is duplicating slug e.g. elcourse/elcourse Do you maybe know how to fix it? You can see the attachment
November 4, 2025 at 7:35 am #17544057
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	After making the changes, please update the permalinks once to fix the issue: hidden link Thanks
November 4, 2025 at 7:38 am #17544059
lampriniP	Hi added, it but still it doesnt work. At the same time the slugs remain double
November 4, 2025 at 7:54 am #17544154
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, The slugs is adjusted as URL/Post-Type-Slug/Courses-slug, in your case, courses slug and post type slug is similar so you can see slugs as duplicates. If you use a different post type slug or courses slug this will be fixed. Regarding the slugs, I can see the issue happening even on default languages, hidden link only works sometimes and after few refreshes it shows 404. I can also see sometimes it opening hidden link So it would be very helpful, if you can ask masterstudy team, if the slug of courses can be set somewhere without this frequent changes. Also, is it possible to test by disabling WPML once. Thanks
November 10, 2025 at 8:35 am #17560973
lampriniP	Page still has 404 error. Is there any pendign translation that prevents the pages from being generated?

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