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This thread is resolved. Here is a description of the problem and solution.

Problem:
When switching the website to French or Spanish, it displays an outdated version, including old widgets, incorrect product prices, and non-updating shortcodes.
Solution:
We recommend updating all your plugins to ensure they are compatible with WPML. After updating, please clear your cache using LiteSpeed Cache. This might resolve the discrepancies you see in different language versions of your site. If the problem persists, it could be related to specific settings or additional conflicts.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 28 replies, has 0 voices.

Last updated by Marcel 4 weeks ago.

Assisted by: Andreas W..

Author Posts
March 27, 2026 at 12:19 pm #17932179

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, it seems like the issue still persists.

Could you please confirm with the Hostinger Support if the server's firewall might be blocking one of those domains?

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

March 27, 2026 at 7:08 pm #17933198

josuel-2

Hello, I talked a bit with the Hostinger Ai Support.

He told me the following:

No—Hostinger was not blocking those links from our firewall side (your IP isn’t blocked, and there’s no Hostinger setting that blocks outbound traffic to specific domains like WPML).

Thank you,

Josué

March 28, 2026 at 3:31 am #17933439

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I have tried various times to create a local copy of your website for testing, but sadly, the database migration fails each time.

Could you set up a staging site on the same server, so that I can run some tests without affecting the production site?

After creating the staging, please make sure to complete the migration banner on the dashboard of WordPress while selecting that this is a copy of your original site.

Also, please register WPML on your staging site.

1) Go to https://wpml.org/account/websites/

2) Now enter the new site URL. This will create a new site key.

4) Click "Show key" and copy it.

5) Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is already registered here, unregister it first.

The private reply form is enabled again, so that you can provide me access to the staging site. If you are unsure about how to set up a staging site, please consult the Hostinger Support Team.

March 31, 2026 at 3:34 pm #17940627

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I sadly cannot log in with the provided credentials. Please verify the provided information.

March 31, 2026 at 4:24 pm #17940968

josuel-2

My mistake,

Could you please try again I updated the password.

March 31, 2026 at 5:43 pm #17941071

josuel-2

My mistake,

Please try again, I didn't enter the password correctly.

March 31, 2026 at 9:56 pm #17941364

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The translations are completing as expected on the staging.

I will investigate further on your production site.

March 31, 2026 at 9:58 pm #17941365

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Could you please provide me again with access to your production site?

The private reply form is enabled again.

April 1, 2026 at 3:47 pm #17943865

josuel-2

***CREDENTIALS REMOVED BY SUPPORT AGENT***

April 1, 2026 at 6:20 pm #17944185

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The provided credentials are sadly not correct. Also, please do not publish sensitive information like access credentials in the comments of this support ticket. Use the private reply form instead.

The private reply form looks like this:
hidden link

When replying again, click "I still need assistance".

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not authorized to access any login information not specifically provided in the private reply form for this ticket.

April 1, 2026 at 6:26 pm #17944188

josuel-2

Thank you for letting me know and deleting my reply

For the production site

*** CREDENTIALS REMOVED BY SUPPORT AGENT ***

April 1, 2026 at 11:49 pm #17944562

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

On this website, currently, 16 active plugins are not updated.

Please update all plugins, clear the cache in LiteSpeed Cache, and verify if the issue persists.

April 2, 2026 at 7:58 pm #17946947

josuel-2

Thank you everything is working now.

Did you do anything specific to make it work?

I did this exact step of updating pluggins in the best but without success.

Thanks a lot,

Josué

April 3, 2026 at 9:16 am #17947628

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Vienna (GMT+02:00)

Hi Josué,

My colleague Andreas is currently on a public holiday, and no changes have been made from his side.

If you need any further assistance, please let us know 🙂

Best regards,
Marcel